Business Support Apprentice

Summary

As well as ongoing on-the-job training relating to the administration duties of the business, you will also gain in depth knowledge about the electrical industry. The experienced team at Datel will ensure you have all the knowledge needed to become a valued member of the team.

Annual wage

£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Annual wage - £14,500.

Training course

Business administrator (level 3)

Hours

Working days to be confirmed (8.00am - 4.00pm).

37 hours 30 minutes a week

Possible start date

Monday 10 February

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with a variety of administrative tasks, including scheduling appointments, managing data entry, and maintaining in-house CRM systems
Provide excellent customer service by answering phones, processing inquiries, and directing calls appropriately
Learn the inner workings of the electrical industry in a supportive and collaborative environment
Gain valuable experience in marketing, social media, and other business support functions (as you progress in the apprenticeship)

Where you’ll work

The Office

Torquay Road

Aller

Kingskerswell

TQ12 5AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard qualification
Off-the-job training to be provided by South Devon College (one day per week)
Functional Skills in maths and English, if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
IT (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

Successful applicant will need to have access to their own form on transport to work.

About this company

Datel Electrical Ltd has been operating for over 20 years and has been providing a wide variety of electrical services to both small and large commercial and domestic clients throughout Newton Abbot, Torquay and the whole of Devon. Our customers range from small letting agents to national companies along with many residential customers.

After this apprenticeship

Operations co-ordinator role

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Chris Thomas

01803 874074

The reference code for this apprenticeship is VAC1000295062.

Apply now

Closes in 20 days (Wednesday 29 January at 11:59pm)

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