Customer Service Apprentice

Summary

We are seeking a dedicated and enthusiastic Customer Service Apprentice to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive customer experience.

Annual wage

£15,704 a year

Minimum wage rates (opens in new tab)

16-17 £7.55 18 -20 £10.00 21 + £12.21

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 8.00am - 5.00pm with an hour for lunch.

40 hours a week

Possible start date

Monday 10 February

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Be the first point of contact for all incoming calls ensuring they are answered promptly and efficiently in a professional manner
Managing all administrative tasks including any servicing requirements of all assets, modification requests or breakdowns from the clients
Always representing yourself and Dawsongroup in a professional manner
Ensuring all information is recorded accurately on company databases (M Drive / AS400)
Monitor and order necessary stock held at 3rd party repair agents ensuring a suitable level is kept at all times to aid with repairs and maintenance
Carry out stock checks weekly and document all information accurately on the AS400 monitoring any increase or decrease in use of a specific product, reporting findings to the service manager
Supporting the Service Controllers and Quality Inspector with booking in of small refurbishment projects, coordinating, gathering information for engineers and liaising with customers
Prepare an electronic refurbishment pack detailing all relevant information including costings, drawing’s and full scope of works
Saving on company database for the colleagues to access at any time
Monitor our web-based systems (GPRS Data Site) and alerting the Service Manager to any irregular information that requires attention

Where you’ll work

Export Drive

Sutton-In-Ashfield

NG17 6AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

You will experience a blended learning model
You will gather learning evidence, journals and off-the-job records using your e-portfolio
This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Monthly tutorials are held via Microsoft Teams

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Patience

About this company

Dawsongroup Temperature Control Solutions Ltd (DGTCS) is a subsidiary of Dawsongroup PLC, a successful privately owned asset rental company operating within UK and Europe. DGTCS as the name suggests offer temperature control solutions for businesses across a range of industry sectors.

https://dgtcs.co.uk/ (opens in new tab)

After this apprenticeship

Full time permanent employment upon completing apprenticeship successfully

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Ryan

apprenticeships@wnc.ac.uk

01623 900479

The reference code for this apprenticeship is VAC1000295023.

Apply now

Closes in 18 days (Monday 3 February at 11:59pm)

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