Business Admin Apprentice (Operational Teams)

Summary

Fantastic position! S&G Response are seeking an enthusiastic Business Admin Apprentice to join on of their Operational teams. This is a great opportunity to to kickstart your career and gain a useful qualification. Apply now!

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.
37 hours 30 minutes a week
Possible start date: Monday 3 March
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service ensuring a quality service is provided to all.

To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound communications ensuring that all itesm are logged correctly to the relevant cases within your team
Actioning all outbound communications following the appropraite procedures
Liaising with other departments and emloyees as appropraite so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure
To deliver excellent customer service at all times.

Full training will be provided in order to completed the above. NBC and S&G Response will provide on-going support and guidance to assist you throughout your business qualification.

Where you’ll work

Holroyds Mill

Old Lane

Halifax

HX3 5WQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5 minute walk from the main bus and train stations.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative

Other requirements

This vacancy would be ideal for someone that has achieved A Levels or similar.

About this company

S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.

http://www.sandgresponse.co.uk (opens in new tab)

After this apprenticeship

Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.

Ask a question

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