Trading Executive Apprentice

Summary

Want to get your career off to a flying start? The sky’s the limit with TUI, operating in around 180 destinations worldwide. As an apprentice in our Crystal Ski Commercial Team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects.

Annual wage

£23,904 a year

Minimum wage rates (opens in new tab)

Starting salary for the role is £23,904 per annum with fantastic progression and incremental roll off salary.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Possible start date

Saturday 1 March

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice in our Crystal Ski Commercial team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects.

You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way.

The time that our customers spend away on our holidays is precious. That’s why we need to understand what our customers want as well as how the world is changing so we can design, develop and deliver dream holidays.

As a Trading Executive Apprentice, your main job is to help make the most money from the destinations you manage. You will work closely with the Product & Planning Manager and the Trading Manager to:

Maximise flight bookings: Ensure planes are as full as possible.
Optimise hotel stays: Make sure our main hotels have high occupancy.
Improve product presentation: Make our travel packages attractive and customer friendly.

You will also help plan for future seasons by analysing how well destinations are performing and providing insights to support planning. Additionally, you will have opportunities to grow and advance in your career.

Your main responsibilities will include:

Analysing Performance: Regularly check key performance indicators (KPIs) for your destination to help with trading actions and campaigns.
Monitoring Merchandising: Ensure your product is well-presented across all channels to boost performance.
Evaluating Financial Performance: Review each unit, resort, and country to spot financial issues and suggest fixes.
Managing Financial Performance: Work with the Product & Planning Manager to take charge of your destination's financial health.
Setting Prices: Lead the pricing for your destination, making sure prices are competitive and costs are covered.
Recommending Strategies: Suggest yield management rules and strategies to the Trading Manager.
Coaching Team Members: Help train less experienced team members and develop your own people skills.
Collaborating on Bed Supply: Work with the Bed Trading Executive to solve bed supply issues and maximize yield.
Handling Customer Queries: Address customer questions from our contact centres.
Providing Insights: Offer key insights and action recommendations for Destination & Trading Meetings.

Where you’ll work

Crystal Platinum House

Surbiton

KT6 4QD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINDEN MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Our Crystal Ski Commercial Apprenticeship programme is a unique and exciting opportunity to gain a Level 3 Business Administrator apprenticeship and qualification whilst developing a rewarding career in our Crystal Ski Commercial Team. It involves two years of study while being paid in a full time permanent commercial role.

Training is delivered virtually within the office.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C and/ or 4 and above)
Maths (grade C and/ or 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

We reserve the right to withdraw this advert should we receive lots of applications. At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel.

About this company

Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community

https://careers.tuigroup.com/uk/early-careers/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On joining our Commercial Apprenticeship Programme, you’ll be joining TUI as a permanent colleague – moving into a role with one of the teams you’ve worked with during the programme once you’ve finished your rotations.

Ask a question

The contact for this apprenticeship is:

TUI UK LIMITED

Emerging Talent & Apprenticeship Team

Emergingtalentrecruitment@tui.co.uk

The reference code for this apprenticeship is VAC1000294909.

Apply now

Closes in 7 days (Tuesday 21 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Currently TUI is unable to provide visa sponsorship, you must have permanent right to live and work in the UK without sponsorship to be eligible to apply. This includes applicants in possession of a Tier 4 Student visa. The recruitment process consists of online assessments, a digital interview and an assessment centre.

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