IT Technician Apprentice at Gloucestershire College

Summary

The purpose of this role is to support the Infrastructure, Networking and Security Specialist teams with IT maintenance. The successful applicant will undertake a level 3 ICT apprenticeship.

Annual wage: £22,821.09 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday – Thursday 08:30 – 17:00, Friday 08:30 – 16:30 (1 hour lunch break).
37 hours a week
Possible start date: Saturday 1 March
Duration: 2 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your duties will include:

Maintaining the confidentiality, integrity and availability of the IT system at all times; for our suite of computer labs in Cheltenham and Gloucester.
Installing, configuring and upgrading hardware, software and network components.
Troubleshooting hardware, software and network issues to ensure availability.
Providing secure services according to user and system access policies.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Conducting regular backup and restore operations.
Maintaining all technical documentation about infrastructure and systems.
Establishing good relationships with all departments and colleagues.
Maintaining an on-going programme of personal professional development.
Undertaking such other duties as the Apprenticeship Manager may reasonably require.

Where you’ll work

Gloucestershire College

Llanthony Road

Gloucester

GL2 5JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Apprenticeship Standard Level. Training will be delivered both in College and in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Problem solving skills
Logical
Team working

About this company

Gloucestershire College is an education provider with campuses in Cheltenham, the Forest of Dean and Gloucester. We deliver a range of professional and technical training, including T Levels and full-time courses for school leavers, apprenticeships, university-level courses, and courses for adults including online, short and part-time courses, just for fun courses and JobSmart programmes for pre-employment. All of our learners benefit from tailored support and development throughout journey to higher education or employment.

https://www.gloscol.ac.uk/ (opens in new tab)

Company benefits

Holiday allowance of 27 days per year + Bank Holidays & Christmas Closure . Access to benefits, discounted gym and employee assistance programmes. Flexible working policies. Discounted nursery offer at My Ohana Gloucester through salary deduction.

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000294901.

Apply now

Closes in 9 days (Tuesday 21 January)

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