Warehouse Operative/Customer Service Apprenticeship
Mitzy Bitz
Rotherham, S62 6LJ
Closes in 24 days (Sunday 2 February at 11:59pm)
Posted on 7 January 2025
Contents
Summary
We are looking to recruit an enthusiastic and proactive individual to work within the Automotive customer service/parts sector. This is an exceptional opportunity to join the UK's leading Mitsubishi specialists. Mitzy Bitz had been a leader in the parts sector for 20 years providing support to customers worldwide.
- Annual wage
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£12,646.40 a year
Minimum wage rates (opens in new tab)
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday to Friday, 8:30am to 5:00pm. Will be required to attend college in Armthorpe, Doncaster one day each week 9:00am to 4:00pm.
38 hours a week
- Possible start date
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Monday 3 March
- Duration
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1 year
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- The successful candidate will be trained in all aspects of a high level of customer service
- Will be trained in all aspects of working in a busy parts department
- Will be answering customer questions on the telephone, email, ebay, social media and WhatsApp
- Will be trained to use our custom in house software
- Will be trained in the use of various systems to locate parts for customers
- Will be trained to create detailed timely quotes for customers
liase with internal departments to respond to customer enquries to resolve any issues that may arise
Where you’ll work
3 Gateway Close
Parkgate
Rotherham
S62 6LJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
- EPA - End Point Assessment
- Functional Skills in English & maths (if required)
- Employee Rights and Responsibilities ERR
- Personal Learning and Thinking Skills PLTS
- Training is by way of one day each week at our Doncaster centre in Armthorpe
More training information
- Doncaster GTA is an independent training provider based in Doncaster and Sheffield. GTA has been delivering training to apprentices for the past 50 years in the motor industry and has the best pass and progression rates in the country
- You will work 4 days each week in our company in Rotherham where you will gain and hone your skills, knowledge and behaviour
- You will work alongside our highly skilled apprentice mentors
- You will attend Doncaster GTA one day per week
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 9-4)
- Maths (grade 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
- Eager to Learn
- Reliable
- Punctual
- Hardworking
- Literacy skills
Other requirements
All applicants should consider the location of the job in Parkgate, Rotherham and the training centre in Armthorpe and look into whether both are within suitable travelling distance.
About this company
Our company was established in the winter of 2002 on the border of Rotherham and Sheffield. Since then we have shipped a huge array of parts for multiple vehicles, with next day delivery and same day dispatch. We're a leading Mitsubishi Breakers with an average annual dismantling rate of near on 1000 4x4s a year since our establishment and with over 3000 new used parts listed online.
After this apprenticeship
- The possibility of progression and full-time employment
Ask a question
The contact for this apprenticeship is:
DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED
Anne-Marie Paterson
anne-mariepaterson@doncastergta.co.uk
01302 832831
The reference code for this apprenticeship is VAC1000294826.
Apply now
Closes in 24 days (Sunday 2 February at 11:59pm)
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