Lettings Administrator Apprentice

Summary

HOMELET - is a dynamic and growing property management company specialising in residential lettings and property services. We are looking for a motivated and enthusiastic individual to join us as a Lettings Administrator Apprentice, where you will gain valuable experience in the property industry while working towards a Level 3 Business qualification.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

There will be a performance and salary review after 3 months in the role.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm - 30 mins lunch break.

37 hours 30 minutes a week

Possible start date

Monday 3 February

Duration

1 year 2 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role Overview

As a Lettings Administrator Apprentice, you will provide administrative support to our lettings team, ensuring smooth day-to-day operations and delivering outstanding service to our clients. This is an excellent opportunity to kickstart your career in the property industry, with training and mentorship provided throughout your apprenticeship.

Key Responsibilities

Tenant Support: Assist with tenant applications, referencing, and tenancy agreements.
Landlord Support: Communicate with landlords regarding property updates, maintenance, and compliance.
Administration: Maintain accurate records and update property management software.
Property Marketing: Assist in preparing property listings, including descriptions, photos, and advertising.
Appointment Coordination: Schedule property viewings, inspections, and contractor visits.
Compliance: Support the team in ensuring all legal documentation (e.g., gas safety certificates, tenancy agreements) is up-to-date.
Customer Service: Respond to inquiries via phone, email, and in-person in a professional and timely manner.
General Support: Provide general administrative support to the lettings team as required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Full training will be given.

What We’re Looking For

Skills: Strong organisational skills, attention to detail, and excellent written and verbal communication.
Attitude: Positive, proactive, and eager to learn.
IT Skills: Proficient in Microsoft Office (Word, Excel, Outlook).
Interest: Genuine interest in the property industry and customer service.

What We Offer

A structured apprenticeship program with on-the-job training and mentorship.
Support to achieve a nationally recognised qualification in Business Administration.
Real-world experience in a fast-paced and exciting industry.
Opportunities for career progression upon successful completion of the apprenticeship.
A friendly and supportive work environment.

Where you’ll work

The Bank, 1 King Street, Alfreton,

Derbyshire

DE55 7AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your
working time will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

maths & English (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

Ensure you can travel to the location on a daily basis.

About this company

Welcome to Homelet - Professional Property Services. Homelet - We are a professional property services company based in Derbyshire, England, with offices in Alfreton, Derby, and Belper. We specialise in residential lettings and property management, offering services such as property valuations, marketing on major property portals, tenant sourcing, and comprehensive management for landlords. Our offerings include fully managed services, mortgage valuation letters, and assistance with buy-to-let property sourcing. We also provide mortgage advisory services to assist clients in purchasing their first or additional rental properties. For tenants, we offer information and application support, including tenant referencing and right-to-rent checks. Our mission is to combine first-class service with traditional values of respect, honesty, and fairness, ensuring a seamless experience for both landlords and tenants.

https://homeletsuk.com (opens in new tab)

After this apprenticeship

Pprogression to a permanent role upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000294825.

Apply now

Closes in 20 days (Thursday 30 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents