IT Support Engineer Apprentice

Summary

We are looking for a motivated individual who is ready to make a meaningful impact on our team. At The Vehicle Group, you will get the opportunity to learn hands-on, directly from our IT Manager. It will provide you with a comprehensive understanding of IT from hardware and software installation to network management and cybersecurity.

Annual wage

£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

National Minimum Wage appropriate to age.

Training course

Information communications technician (level 3)

Hours

Monday to Friday from 8:00 to 16.00 with one day at college.

40 hours a week

Possible start date

Tuesday 28 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key duties:

Basic IT support
New starter onboarding (including setting up accounts, laptops, pc’s and installation of equipment on desks)
Ensure equipment is available for new starters
Office 365 support
Troubleshooting
First point of call for IT issues
Organising support for staff
Problem researching
Documentation
Invoice checking
License checking
Email blocking

Responsibilities:

Onboarding
Cresting a funnel system from issue to solution
Being first to assess an issue and determine whose responsibility it would be
Streamlining the IT Managers’ workload

Where you’ll work

UNIT 1 TARGET

CHARTERMARK WAY

COLBURN

NORTH YORKSHIRE

DL9 4QJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communication Technician
Location – Target 1, Chartermark Way, Colburn Business Park, North Yorkshire DL9 4QJ
Working 5 days per week inclusive of 1 day release for study at Darlington College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Prioritise workload

Other requirements

Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning and residency should be held for a minimum of 3 years, exceptions may apply please see Apprenticeship funding rules for full guidance.

About this company

The Vehicle Group is the UK’s leading provider of fleet management solutions. We offer a range of comprehensive software packages that includes the latest in innovative technology, with the capabilities to improve and simplify your fleet management into one, easy solution. We are the only manufacturer of UK vehicle cameras and provide the UK’s leading CCTV services for transport fleets, so whatever you need, we have the platform for your business to succeed.

http://htpps://www.thevehiclegroup.com (opens in new tab)

After this apprenticeship

There may be an opportunity to secure a long term position after successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

DARLINGTON COLLEGE

Nagina Patrai

npatrai@darlington.ac.uk

The reference code for this apprenticeship is VAC1000294822.

Apply now

Closes in 12 days (Tuesday 21 January at 11:59pm)

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