Medical Receptionist & Business Apprentice

Summary

Exciting opportunity! This position will be perfect for someone who is looking to kick-start their career in the healthcare sector. The successful candidate will gain knowledge of the NHS and gain a broad understanding of how a General Practice operates. Start your career and apply now!

Annual wage

£12,826 a year

Minimum wage rates (opens in new tab)

£8.20 per hour £246.00 per week approximately £12,826 per annum

Training course

Business administrator (level 3)

Hours

Monday – 10:00-18:30 Tuesday – 08:30-18:30 Wednesday – 08:30-13:00 Thursday – DAY OFF Friday – 08:30-18:30 4 days a week, 30 hours per week 1 hour unpaid lunch break will be included on Monday, Tuesday & Friday.

30 hours a week

Possible start date

Saturday 1 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We expect the candidate to become a fully integrated member of the practice team, providing outstanding customer service to our patients. They should uphold a professional standard at all times, ensuring that the patients needs are met in line with organisational policies.

Due to the sensitive nature of the information the candidate will be handling they will need to have an understanding of confidentiality and safeguarding procedures. Full training will be given.

Manage the practice appointment system, including booking, rescheduling and cancelling patient appointments.
Manage requests for home visits.
Signposting patients to appropriate services.
Be a point of contact for new patients wishing to register with the practice. Providing them with the relevant practice information.
Communicating effectively with patients, colleagues and external providers via telephone, email and in person.
Using the telephone to manage and resolve enquiries, transferring calls to the relevant colleagues where necessary.
Accurately entering data into the patients’ medical record.
Scanning patient related documentation into the medical record.
Process prescription requests within the practice’s timeframe.
Monitor the practices generic email account.
Retrieve and store medical records as required.
Assisting with the processing of subject access requests and deductions.
Receiving documentation and specimens at the reception desk ensuring they are correctly labelled.
Assisting colleagues with opening and closing procedures of the practice.

Full training will be given in order to complete the above duties to the best of your ability. Boom Training and Atherley House Surgery will provide ongoing guidance and support throughout the apprenticeship.

Where you’ll work

143-145 SHIRLEY ROAD

SOUTHAMPTON

SO15 3FH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOOM TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working

About this company

We are a GP surgery providing healthcare services to the local community of Shirley. We hold a patient list size of 5600 patients and have a warm and welcoming team environment. We pride ourselves on operating a more traditional style model of General Practice enabling us to provide a more personalised service to our patients.

https://www.atherleyhousesurgery.nhs.uk/ (opens in new tab)

After this apprenticeship

Following the successful completion of the apprenticeship we hope to be able to offer the apprentice a permanent position within the practice, however this will be subject to there being a vacancy.

Ask a question

The contact for this apprenticeship is:

BOOM TRAINING LIMITED

Amy Gould

amy@boomtrainingltd.co.uk

02380004210

The reference code for this apprenticeship is VAC1000294816.

Apply now

Closes in 17 days (Monday 27 January at 11:59pm)

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