Travel Consultant Apprenticeship

Summary

Become a fully qualified Travel consultant for a local Independent Travel Agent. Working in a customer service facing role, selling products and services, using communication skills and working as part of a team.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Travel consultant (level 3)
Hours: Monday - Friday, 09:30 - 17:00 and Saturday, 09:30 - 16:00. You will have a day off each week.
37 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your main role will be assisting other members of staff as required and to learn about all aspects of the retail travel industry duties will include:

Meeting and greeting our customers
Delivering outstanding customer service
Marketing including social media and window displays
Dealing with incoming and outgoing administration
Updating customer files
Matching customer needs and advising customer on their holiday arrangements
Selling travel and related products to customers to enhance your customer experience

Where you’ll work

24 DEANSGATE

BLACKPOOL

FY1 1BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Travel Consultant Level 3 Apprenticeship Standard:

The Apprenticeship programme will consist of:

A fully embedded induction programme delivered by the employer and training provider
Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
On the job training delivered by the employer
Quarterly formal progress review meetings with the providers coach/tutor and employer

More training information

The Apprenticeship structure:

The Apprenticeship Standard has two parts:

The Learning Journey:

This incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry. It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice. Specific technical knowledge and skills training is provided by the employer.

During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment.

The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment.

The End-Point Assessment:

This takes place at the end of the programme and consists of the following:

Professional Discussion
Multiple choice knowledge test
My Journey - Showcase

Functional Skills:

This part of the programme provides those apprentices who have not achieved GCSEs or equivalent in English and maths the opportunity to gain a qualification in English and mathematics.
Those candidates that have achieved GCSEs or equivalent in these subjects may be exempt from taking functional skills.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience
Motivated
Friendly
Enthusiastic

About this company

Established in 2000, Sunseekers Travel is a family run Independent Travel Agency, we are passionate about travel and love to help our customers find their ideal holiday, our personal service ensures that we are on hand to offer advice on your holiday and travel arrangements, ensuring we guide you through your holiday journey stress free. Our senior management have over 30 years of experience in the travel industry so you can rest assured your travel arrangements are in safe hands.

https://sunseekerstravel.co.uk/index.php (opens in new tab)

After this apprenticeship

To become a key member of the team at Sunseekers Travel

Ask a question

The contact for this apprenticeship is:

Sunseekers Travel

Andrea Fielding

andrea@trainingstation.me.uk

07936808138

The reference code for this apprenticeship is VAC1000294808.

Apply now

Closes in 20 days (Friday 31 January at 11:59pm)

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