Business Administrator Apprenticeship

Summary

We seek a proactive Business Support Assistant to provide administrative support in our Planning and Control Room departments, rotating weekly between them. The role involves using in-house systems like Worksite360 and Fatigue360 for scheduling, monitoring, and ensuring compliance in operations. Apply now to start your career now!

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 5.00pm.
40 hours a week
Possible start date: Monday 17 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Planning Department (Weekly Rotation)
Create and manage events and shifts in the Fatigue360 system
Assign shifts to external staff and ensure proper communication
Handle administrative tasks, including managing emails, keeping records and documentation up to date
Call clients and staff to coordinate schedules and resolve queries
Support the team with ad-hoc planning tasks as needed
Control Room (Weekly Rotation)
Handle incoming calls professionally and efficiently, addressing queries or escalating issues as needed
Perform daily tasks, including managing emails, updating records, and completing routine administrative duties
Support the team in ensuring smooth daily operations and resolving any urgent matters

General Duties
Act as a liaison between the two departments to ensure effective communication and smooth transitions during rotations
Assist with helping with the set up of Facial recognition
Ensure adherence to company policies, procedures and industry regulations in all tasks
Able to work the rare weekend as and when required

Where you’ll work

Unit 1 Morston Court,

Aisecome Way,

BS22 8NG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Teaching and learning the skills, knowledge and behaviours within Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Initiative
IT skills
Number skills
Organisation skills
Problem solving skills
Team working

Other requirements

Have you checked the location / wage / hours?

About this company

MacRail is a market leading company that promotes safety and welfare on worksites across the United Kingdom. We are committed to providing cutting-edge solutions to maintain the health and safety of infrastructure staff. Since our establishment in 2001, MacRail has been dedicated to improving worksite management by implementing effective planning, adequate supervision, and clear communication. Our mission is to provide safety critical staff with the necessary information, instruction, and training to ensure their well-being. In 2018, Munnelly Group acquired MacRail. Munnelly Group is a leading UK construction and infrastructure support services group. Through our successful organic growth combined with our strategic acquisitions; we are one of the UK’s fastest growing companies in our chosen sectors. We invest in our people and systems to transform support services through our delivery to our customers and clients.

After this apprenticeship

This role offers excellent prospects for career growth, skill development, and specialisation within the planning and control room departments. Apprentices can progress to roles such as Team Leader, Operations Manager, or Specialist in Planning, Control Room Operations, or Compliance, with opportunities for further qualifications and leadership positions within the organisation.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000294802.

Apply now

Closes in 30 days (Monday 10 February)

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Company’s application instructions

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