Customer Service and Business Development Apprentice

Summary

Working primarily with our Internal Quality Assessor, dealing directly with new and potential customers for our online Training Academy.

Annual wage: £15,059.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday between 9am - 5pm.
35 hours a week
Possible start date: Tuesday 4 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Checking in on existing course customers
Collecting feedback
Identifying new target customer
Lead generation
Learning the role of Business Development

Where you’ll work

Norseal Limited

Unit 7 Regents Drive

Prudhoe

NE42 6PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.

IMPORTANT: in order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the
exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via the Education & Skills Funding Agency.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Creative

About this company

Norseal Ltd is a leading provider of fire protection and acoustic solutions for the construction and health & safety industry.2024 has been an unforgettable year for us at Norseal Academy. It marked the launch of our Level 3 Fire Stopping Course - a milestone that’s incredibly close to our hearts.

http://www.norseal.co.uk (opens in new tab)

Company benefits

On-site parking. Employee Wellbeing Program. Death In Service Policy.

After this apprenticeship

Leading to a role in Business Development.

Ask a question

The contact for this apprenticeship is: