IT Support Apprentice
SYMEC TECHNOLOGIES LIMITED
GLOUCESTERSHIRE, BS16 7FL
Closes in 21 days (Friday 31 January)
Posted on 6 January 2025
Contents
Summary
This is a fantastic opportunity to join a friendly, growing team in a leading mobile technology organisation in North Bristol. TRG Solutions (formerly Symec) are leaders in their field and well-respected experts in the industry. As long-time employers of apprentices, you’ll receive exceptional support to begin a career in IT.
- Annual wage
- £14,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
- Possible start date
-
Sunday 2 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working in the service and repair team, you’ll be working with the operation of repairs and learning how to support the service repair team.
You will learn:
- Swapping out faulty devices
- Ensuring repaired devices meet customer requirements
- Maintaining stock levels
- Helping manage the repair workloads
- Maintaining documentation
- Resolving issues
Any other reasonable tasks delegated by your line manager.
Where you’ll work
10 BROOK OFFICE PARK
EMERSONS GREEN
BRISTOL
GLOUCESTERSHIRE
BS16 7FL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PROFESSIONAL APPRENTICESHIPS LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours.
Covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician.
You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem Solving
- Advanced-Data Security
- Computer Networks
- IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
- Interest in mobile technology
- Ability to embrace change
About this company
TRG Solutions are an award-winning leader in the supply and management of mobile technology, working within various markets including Retail, Transport & Logistics, Warehousing, Distribution and Field Services. They are a young, driven, and passionate organisation which is focused on growing rapidly, with a friendly, welcoming culture. This sought-after role won’t be around for long so apply now!
After this apprenticeship
There are opportunities to progress into a permanent role in IT support for the right candidate. TRG Solutions are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow.
Previous apprentices have gone on to secure fantastic permanent roles within the company and you can look forward to some exciting career opportunities upon successful completion of your apprenticeship.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC1000294626.
Apply now
Closes in 21 days (Friday 31 January)
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After signing in, you’ll apply for this apprenticeship on the company's website.