Customer Service Advisor Apprentice

PETER GREEN HAULAGE LIMITED

Shepton Mallet, BA4 6LQ

Closes in 23 days (Monday 3 February at 11:59pm)

Posted on 7 January 2025

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Summary

We are looking for a full time Customer support administrator to join our busy transport office. We require candidates that have excellent communication skills, show attention to detail and to deliver great customer service, working closely with the other departments in the traffic office to ensure a smooth delivery process.

Annual wage
£16,640 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.00am - 5.00pm. 1 hour unpaid lunch break.

40 hours a week

Possible start date

Monday 10 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answer phone calls from drivers and customers
  • Record accurate information
  • Discrepancy reporting
  • Tracking drivers
  • Report ETAs
  • Email communication
  • Freshdesk                                                           

Where you’ll work

Peter Green Chilled

Leighton Lane

Evercreech

Shepton Mallet

BA4 6LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STRODE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • One college day training (delivered remotely) with Strode College
  • Learning with the employers guidance

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)

Desirable qualifications

GCSE in:

  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Analytical skills

Other requirements

Employers location is rural - Transport to and from place of work

About this company

Peter Green Chilled is a market leading provider of temperature controlled services in the UK and Europe. Our customer service team are experienced, professional and dedicated to delivering the very best customer care.We appoint dedicated account managers to handle our clients’ business on a day-to-day basis. This includes handling all enquiries, reporting functions, problem-solving, and KPI analysis.

https://www.petergreenchilled.co.uk/ (opens in new tab)

After this apprenticeship

  • Offer of a permanent post with employer
  • Progression on to a level 3 qualification Customer Service Specialist
  • Progression on to a level 3 qualification Business Administration

Ask a question

The contact for this apprenticeship is:

STRODE COLLEGE

Suzie Drew

sdrew@strode-college.ac.uk

01458 844418

The reference code for this apprenticeship is VAC1000294622.

Apply now

Closes in 23 days (Monday 3 February at 11:59pm)

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