Business Administration Apprentice

Summary

Are you looking to start your career in the business sector? Would you be interested in gaining professional work experience, a full time wage and gaining a national recognised qualification? We are recruiting for an apprentice to work on a busy administration team, assisting with the day to day running of a GP surgery.

Annual wage: £12,314 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday Working hours to be confirmed between 07:30- 20:00
37 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support the office in administration roles as determined by the Lead Patient Co-ordinators
Supporting the processing of post – both paper and electronic
Assisting with the patient registration process
Answering the telephone and dealing with patient queries.
Providing a good service to patients
Booking appointments for a variety of clinicians
Handling the surgeries social media platforms and advertising national awareness campaigns
Supporting the IT team with their day to day duties
Liaising with GPs, nurses, admin and patients to ensure smooth running of surgery

Where you’ll work

NEWTON PLACE SURGERY

NEWTON ROAD

FAVERSHAM

KENT

ME13 8FH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IPS INTERNATIONAL LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

For this Apprenticeship Standard, learners can benefit from the completion of the BTEC Level 3 Diploma in Business Administration and the Apprentice will be required to undertake knowledge tests within this programme and build a portfolio of evidence that will prepare them for Gateway once agreed between the Employer, Apprentice and Trainer to prepare for End Point Assessment.

Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment via Functional Skills training.

Requirements

Desirable qualifications

GCSE or equivalent in:

English, Mathematics and IT (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Good initiative
Motivated
Willing to learn

Other requirements

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.

About this company

We are a busy GP surgery with over 19,400 registered patients. We pride ourselves on being patient centred and quality focused.

http://www.newtonplacesurgery.nhs.uk (opens in new tab)

After this apprenticeship

Throughout the apprenticeship you will gain skills and experience which are transferable to a variety of occupations. Upon successful completion of your apprenticeship, there may also be the potential to gain a permanent position within the company

Ask a question

The contact for this apprenticeship is:

IPS INTERNATIONAL LIMITED

Mandy Rai

mandyrai@ips-international.com

01634298808

The reference code for this apprenticeship is VAC1000294606.

Apply now

Closes in 18 days (Sunday 26 January at 11:59pm)

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