Office Administrator apprenticeship

Summary

Greenside National are looking for a highly organised and proactive Administrative Assistant to join their team. The ideal candidate will be responsible for a variety of administrative tasks, ensuring smooth and efficient operations within the office.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday 9am-5pm.
40 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Communication: Answering phones, emails, and social media inquiries promptly and professionally
Scheduling: Setting up meetings, taking notes, and managing calendars
Document Preparation: Typing letters, reports, and other business documents with accuracy and attention to detail
Record Keeping: Updating records and storing them in accordance with data protection legislation
Office Supplies: Ordering and maintaining inventory of office supplies
Travel Arrangements: Making travel arrangements for staff.
Communication Channels: Managing communication channels, such as phone calls and emails, to ensure timely and effective communication

Where you’ll work

UNIT 1

BLAYDON BUSINESS CENTRE

COWEN ROAD

BLAYDON ON TYNE

NE21 5TW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

Greenside National is a leading provider of energy-efficient insulation services across the UK, specializing in loft, cavity wall, underfloor, and flat roof insulation. With over 10 years of experience, our Trustmark PAS2030 accredited team ensures top-quality installations that meet Building Regulations standards. We offer government-backed funding options to make our services accessible and cost-effective, helping homeowners save on energy bills while enhancing comfort. Join our professional and friendly team dedicated to improving energy performance and sustainability in homes nationwide.

After this apprenticeship

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

0191 433 8727

The reference code for this apprenticeship is VAC1000294605.

Apply now

Closes in 19 days (Monday 27 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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