Apprentice - Social Media Assistant – Find an apprenticeship

Summary

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the-job experience, you’ll also get a salary at the end of every month!

Annual wage

Competitive

Minimum wage rates (opens in new tab)

Apprentice salary will meet minimum wage

Training course

Customer service practitioner (level 2)

Hours

Days and shifts are to be confirmed.

37 hours 30 minutes a week

Possible start date

Monday 4 August

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role Summary

This is an exciting apprenticeship opportunity within our social media team based in our Head Office in Sunderland.

We are looking for a driven individual who has a strong interest in social media marketing and can attract and interact with target audiences by creating engaging content across various channels. The Social Media Assistant will seek out new ideas and social media avenues in order to drive forward the overall social media strategy. In this varied role, the individual will have initiative, great attention to detail and accuracy, and will provide a high standard of support within the social media team. The individual will be open to learning about the travel industry in order to effectively deliver social media marketing campaigns.

Key Responsibilities

Work closely with team members to plan and execute the social media content calendar in line with the overarching business focusses, considering the target market, product highlights and post aesthetics
Create, edit and publish content that encourages engagement via Facebook, Twitter, Instagram and other social channels for various business areas including holidays, recruitment and B2B channels
Build and manage large volumes of paid social media advertising accurately and effectively in line with the overall budget
Work alongside various departments including creative, commercial, product and offline marketing to support with any partnership marketing activity from planning stage to sign off
Monitor, interact and respond to users publicly and privately across all social channels, working with relevant business areas to service customer queries appropriately
Optimize and audit social media accounts for various business divisions to increase the overall social presence and engagement
Help, support and coach all business divisions with day-to-day social media queries via phone and email
Monitor competitor activity and provide updates on key social media trends
Assist in achieving an overall consistent digital strategy

Where you’ll work

Gilbridge House

Keel Square

Sunderland

SR1 3HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAYS TRAVEL LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

GCSE (grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Passion for Travel industry

About this company

Our head office is home to over 500 employees and is the hub of our activity.

https://www.haystravel.co.uk/careers/apprenticeships (opens in new tab)

After this apprenticeship

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Ask a question

The contact for this apprenticeship is:

HAYS TRAVEL LIMITED

The reference code for this apprenticeship is VAC1000294585.

Apply now

Closes on Saturday 31 May

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

For more information about Hays Travel visit our website.

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Apprentice - Social Media Assistant

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