Apprentice - Hays Beds & Transfers Assistant

HAYS TRAVEL LIMITED

Sunderland, SR1 3HA

Closes on Saturday 31 May

Posted on 6 January 2025

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Contents

Summary

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will study alongside working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

Annual wage
Competitive

Minimum wage rates (opens in new tab)

Apprentice salary will meet minimum wage

Training course
Customer service practitioner (level 2)
Hours
Days and shifts are to be confirmed.

37 hours 30 minutes a week

Possible start date

Monday 4 August

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role Summary

This is an exciting apprenticeship opportunity within our Hays Beds and Transfers Department based in our Head Office in Sunderland.
 
Hays Beds and Transfers Product Team work in an environment which is structured around our key objective in driving sales.  This is carried out by a number of functions, but primarily by relationship management, quality control of our existing products and developing new products. The focus of this role is to develop the sales and product of Hays Beds and Transfers, establishing strong relationships with designated suppliers, divisional managers IG members & VISTA in order to meet sales targets.
 

Key Responsibilities

  • Responsible for the account management, sales analysis, lost booking analysis, contracting of new suppliers, negotiations and query resolutions to maximise overall sales
  • Being pro-active in gap filling or identifying new suppliers
  • Relationship management Hays Beds & Hays Transfers suppliers and initiate override negotiations
  • Negotiation of special offers and flash sales weekly, distributing them to key areas of the business such as VISTA product, VISTA sales, web marketing and key IG members
  • Daily system checks within Hays Beds, Hays Transfers, iSell, iTour and the Agent Portal of own suppliers to ensure that all suppliers’ feeds are performing to the expected standard in line with systems checks procedure
  • Investigation and resolution of statement queries for dedicated accounts
  • Assist with group enquires
  • Support the team in any ad-hoc duties required, such as price comparisons, team handovers etc.

Where you’ll work

Gilbridge House

Keel Square

Sunderland

SR1 3HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAYS TRAVEL LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

  • GCSE (grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Passion for Travel industry

About this company

Our head office is home to over 500 employees and is the hub of our activity.

https://www.haystravel.co.uk/careers/apprenticeships (opens in new tab)

After this apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Ask a question

The contact for this apprenticeship is:

HAYS TRAVEL LIMITED

The reference code for this apprenticeship is VAC1000294574.

Apply now

Closes on Saturday 31 May

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

For more information about Hays Travel visit our website.