Customer Service Advisor Apprentice - Leeds

D. M. Keith Limited

Leeds (LS12 4TG)

Closes in 17 days (Monday 31 March at 11:59pm)

Posted on 6 January 2025

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Summary

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

Wage
£15,704 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00. Weekend work may be included.

40 hours a week

Possible start date

Tuesday 1 April

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
  • Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
  • On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies
  • Handling all relevant administration

Where you’ll work

264 Whitehall Road
Leeds
LS12 4TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You will achieve a Customer Service level 2 qualification
  • The apprentice will do their training in house with the skills coach This will take place once every 28 days
  • There is no college involved, so no block release is required

Requirements

Essential qualifications

GCSE or equivalent in:

  • English and Maths (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • None of the above

About this company

Welcome to D. M. Keith. Owned and run by our family for 60 years, we have a reputation for friendly, personal service and great value. With thirteen sites across Yorkshire & Lincolnshire, we’re one of the UK’s largest Škoda retailers and hold the widest stock of new and approved used Škoda. Together with our SEAT, CUPRA, Honda, Ford, Ford Pro, Kia & most recently BYD dealerships. We have a huge range of models available immediately, with specialists in both business sales and Motability. So whether you’re looking to buy a new or used vehicle, book a service or buy parts, we look forward to welcoming you into the Keith family soon!

After this apprenticeship

  • The potential to work further up in the service department. This could involve becoming an area service manager

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

The reference code for this apprenticeship is VAC1000294558.

Apply now

Closes in 17 days (Monday 31 March at 11:59pm)

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