Apprentice ICT Support Assistant

Summary

This position offers the chance to join a local independent builders merchant known for its development and promotion of staff. The successful candidate will gain experience in various areas of IT and commercial operations, providing a solid foundation for a future career.

Annual wage

£21,000 a year

Minimum wage rates (opens in new tab)

Rising to £25,500 after 1 year Company conducts pay reviews in April of each year, not guaranteed A monthly bonus based on the performance of the group following one full calendar month of employment The bonus is discretionary and has conditions

Training course

Information communications technician (level 3)

Hours

Monday: 8.30am – 5.00pm Tuesday: 8.30am – 5.00pm Wednesday: 8.30am – 5.00pm Thursday: 8.30am – 5.00pm Friday: 8.30am – 5.00pm

39 hours 45 minutes a week

Possible start date

Monday 3 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering support calls and emails.
Logging issues on the helpdesk system.
Communicating with staff to resolve daily issues.
Addressing security vulnerabilities.
Configuring hardware. Printers/PC’s/Laptops/Phones.
Creating and supporting users within the Office 365 environment.
Supporting the company ERP trading platform.
Liaising with 3rd party support companies.

Where you’ll work

Olympus House Britannia Road Patchway

Bristol

BS34 5TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

Must be available to work during the company Annual Stock Take (1st weekend in September) Driving licence and access to own transport for travelling to branches is required (mileage is paid)

About this company

The Kellaway Group aims to be an employer of choice. We do this through our culture and safety but also by rewarding our teams for their efforts, commitments and dedication. The Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

http://www.kellaway.co.uk (opens in new tab)

Company benefits

Group pension scheme Free life insurance scheme Wellness package including GP appointments, mental health and physiotherapy support Employee Assistance Programme

After this apprenticeship

Kellaway Group grows yearly, offering opportunities for those with the right mindset to gain knowledge in other areas beyond support such as coding, systems development, project work.

Ask a question

The contact for this apprenticeship is:

KELLAWAY BUILDING SUPPLIES LIMITED

Lewis Sheldon

lewis.sheldon@kellaway.co.uk

01179063093

The reference code for this apprenticeship is VAC1000294414.

Apply now

Closes in 17 days (Monday 27 January at 11:59pm)

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