ICT Apprentice

Summary

Intech began as the friendly, local IT shop. Giving customers transparent and honest advice and support. The IT industry is filled with jargon and leaving the customer to guess what is happening. If you a tech enthusiast looking for an opportunity with a rapidly growing IT company, this may be the opportunity for you!

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
37 hours a week
Possible start date: Wednesday 5 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Issue Resolution:

Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity

System Monitoring:

Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively

User Assistance:

Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience

Documentation:

Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting

Collaboration:

Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation

Call Handling:

Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner

Remote & On-Site Support:

Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users

Where you’ll work

144 BURY OLD ROAD

WHITEFIELD

MANCHESTER

M45 6AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Patience

About this company

Intech began as the friendly, local IT shop. Giving customers transparent and honest advice and support. The IT industry is filled with jargon and leaving the customer to guess what is happening. When we decided to move to business support, our mission was to bring the transparency and friendly IT store to big business. We ensure that you are kept updated, understand everything that is going on in a way that is easily digestible, while only encountering our friendly and approachable engineers.

After this apprenticeship

Upon succesful completion of this apprenticeship, you may be offered a full-time role within the IT team

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000293812.

Apply now

Closes in 21 days (Friday 31 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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