Medical Receptionist & Customer Service Apprenticeship

Summary

Great chance to join a thriving surgery in Northwich as an apprentice medical receptionist. We have a team of friendly doctors, nurses and other professionals, Duties include retrieving patient records and handling patient inquiries.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday. Exact times and days to be discussed at interview stage.
37 hours 30 minutes a week
Possible start date: Sunday 30 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.

Duties shall include:

Retrieving patient records
Handle patient inquiries
Deal with prescription requests
Entering patient details/information
Receive and make calls as required

Where you’ll work

162 Witton Street
Northwich
CW9 5QU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Standard qualification Functional Skills in maths and English (if required)
Training on the job, learning through live webinars

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Customer care skills
IT skills
Organisation skills
Patience
Problem solving skills

About this company

We are a friendly surgery in Northwich and have been rated the top practice in a National Patient Survey. Our team consists of 4 Partners, 2 Salaried GP's, 2 Practice Nurses, 1 HCA, a Clinical Pharmacist, MSK Physician and Emergency Care Practitioner along will full Admin Team and Receptionists. We have had great success with our previous apprentice.

After this apprenticeship

Potential progression within the company once completed the apprenticeship

Ask a question

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