Customer Service Apprentice

Summary

Boxes and Packaging is seeking a Customer Service Apprentice to join our team as an apprentice Account Manager. This is an exciting opportunity for an individual who is eager to develop their skills in customer service and account management while working with a dynamic team.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday to Friday. Shifts to be confirmed.
37 hours 30 minutes a week
Possible start date: Tuesday 28 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of our customer service team, you’ll be managing customer accounts on a daily basis, ensuring smooth communication and providing top-notch service. Your main responsibilities will include but not be limited to:

Processing customer purchase orders
Placing purchase orders for materials
Processing purchase invoices and invoicing customers
Confirming deliveries and managing stock levels of depot stock lines
Keeping customers informed on any issues promptly
Answering telephone queries and managing incoming emails in the ‘Bristol’ account
Handling customer complaints and ensuring timely resolution
Assisting with production planning and end-of-month checks related to purchasing, production, deliveries, and raw materials
Collaborating closely with our external sales, commercial, design, transport, quality, and planning departments
This role offers excellent growth opportunities for anyone looking to expand their skill set within customer service and account management

Where you’ll work

DOUGLAS HOUSE

WOOD ROAD

KINGSWOOD

BRISTOL

BS15 8RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Next Level will work closely with you to complete your Level 3 Customer Service Specialist Apprenticeship. This 15-month programme is delivered on a 1-to-1 basis in the workplace and online. You’ll receive dedicated support from our expert tutors, ensuring you stay on track with your learning and meet all deadlines.

We offer regular reviews between your tutor, manager, and yourself to ensure your development is aligned with the apprenticeship objectives. On successful completion of the apprenticeship, you will receive a Level 3 Customer Service Specialist qualification.

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills

About this company

Boxes and Packaging offers the UK’s largest independent national sheet plant network, supplying a full range of customers with the design and manufacture of bespoke corrugated packaging solutions and in-house printing, along with a range of ancillary packaging products.

After this apprenticeship

This apprenticeship can lead to a career in customer service/ account managament.

Ask a question

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