IT Apprentice

Summary

Here at Halton Housing, we have an exciting opportunity for an IT Apprentice to join our vibrant organisation. Duties include being the first point of contact for over 330 end users, by offering 1st line support. Throughout the apprenticeship, you will also work across the various IT technical teams. Join us to earn while you learn!

Annual wage: £24,488 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, exact shifts to be confirmed.
37 hours a week
Possible start date: Monday 10 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As the IT Apprentice, you will assist the team by supporting the following tasks and activities:

Being the 1st point of contact for over 330 end users, by offering 1st line support
Providing support for our core business systems
Setting up and diagnosing issues around Windows, Android and Apple devices
Testing new applications with end users and collating their feedback
Creating documentation and training material for new and existing applications
Making minor front end application changes
Ensuring all company devices meet Halton Housing’s compliance policies
Support and maintain Audio Visual equipment within our various facilities

Where you’ll work

Waterfront Point

Warrington Road

Widnes

Cheshire

WA8 0TD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communications Technician apprenticeship qualification
Riverside College
Day release

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 (C) or above)
Maths (grade 4 (C) or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Team working

About this company

With over 7,000 homes and 330 employees, Halton Housing is a business that prides itself on doing things differently. Forward thinking and innovative, our customers sit at the heart of everything we do.

https://www.haltonhousing.co.uk/ (opens in new tab)

Company benefits

Comprehensive benefits package including flexible working, pension.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Completion of the Apprenticeship does not guarantee a full-time permanent role at Halton Housing; however, we recruit to the Apprenticeship Programme based on what we believe to be our future workforce requirements

Ask a question

The contact for this apprenticeship is:

HALTON HOUSING

Karen Lopez

karen.lopez@haltonhousing.co.uk

07962367964

The reference code for this apprenticeship is VAC1000293568.

Apply now

Closes in 10 days (Wednesday 22 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Click the link to apply. Our application process involves a few questions about you, and why you think you'd be a great fit for the role!

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