Level 3 Customer Service & Sales Apprenticeship - Land Instruments International Ltd – Find an apprenticeship

Summary

This apprenticeship is a fantastic opportunity for anyone looking to gain real, hands-on experience in a global sales environment. You’ll learn all about our cutting-edge products and services while supporting our amazing sales team every step of the way. It’s the perfect chance to start your career, and grow with a leading international company.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break.
40 hours a week
Possible start date: Thursday 30 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role, you'll get to work alongside a friendly, supportive team while learning about our innovative products and services. You'll be involved in a variety of tasks that will help you grow in both sales and customer service, setting you up for a bright future in the industry.

What You’ll Do:

Customer and Sales Support: Help the Inside Sales team respond to customer inquiries, providing top-notch service to make sure all their needs are met. You’ll be the first point of contact, learning how to deliver excellent service and keep customers happy
Coordinating Internal Functions: Work with different departments to share product information and help find the best solutions for our customers. You’ll build teamwork skills while learning how each department contributes to the bigger picture
Cold Calling/Outbound Lead Generation: Get involved in reaching out to potential customers. You’ll be learning the ropes of cold calling and lead generation, helping to expand our customer base and support our sales team’s growth
Learning the Technical Side of Our Products: Gain in-depth knowledge of our products and how they work. Understanding the technical features will not only help you assist customers better, but it’ll also make you an important part of our sales efforts

Where you’ll work

Stubley Lane

Dronfield

S18 1DJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SCCU LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program.
Depending on the apprentice’s needs, the frequency of these sessions may vary.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9 or Level 2 equivalent)
Maths (grade 4-9 or Level 2 equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Patience
Resilience

Other requirements

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About this company

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

https://www.inspire-ata.co.uk/ (opens in new tab)

After this apprenticeship

The role may act as a gateway to further career and training opportunities, including, but not limited to:

Level 3 Team Leader
Senior Customer Service Advisor
Team Leader/Junior Manager

Ask a question

The contact for this apprenticeship is: