Ref: BA04 APPRENTICE LEARNING RESOURCE FACILITATOR

Summary

The role will include supporting students at our LRC help desks, alongside working with a range of resources, including magazines, e-resources, the digital bookshelf, and books within our outstanding facilities. The team also run our Supervised Study area, further supporting student achievement.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 9am-5pm.
37 hours a week
Possible start date: Saturday 1 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Carry out general helpdesk duties including answering the telephone, relaying messages from internal/external customers, dealing with enquiries from students and colleagues.

General office administration including monitoring and maintaining department online mailboxes
Assist all users with a prompt response to enquiries and requests for support in the use of learning resources, the digital bookshelf, e-learning and printed materials
Undertake standard Library specific duties which include circulation of stock, loans, returns, overdue books, reservations, shelving returned items, putting the collection in order, inter-library loans, processing and repairing resources as appropriate
Working with Library administration programmes such as Heritage, EBSCO and Discovery
Provide a constant presence and visibility within the Learning Resource Centres, undertaking walkabouts and positive interaction with students

Demonstrate outstanding interpersonal and communication skills as a role model for students in promoting a supportive academic ethos.

Liaise with College Administration teams to support promotion and activities of the Learning Resource Centres
Utilise the College system to support booking of appointments for student one to ones and Supervised Study (checking timetables, sending text messages to students, composing pastoral logs)
In liaison with other support staff and as directed by the Head of Student Services, update department databases, help guides and student resources as directed
Support with minute taking and associated administration duties for meetings (room bookings, collation of information, paperwork completion, agendas)
Work to a high level of accuracy and attention to detail
Any other duties in line with the demands of the department, commensurate with the role

Where you’ll work

Langdale Road

Leyland

PR25 3DQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This Level 3 Business Administrator Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training.

You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

More training information

The apprenticeship is delivered by Runshaw College.

Requirements

Essential qualifications

GCSE in:

Minimum of 3 GCSEs A*/9 to D/3 (excluding GCSE Eng (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills

About this company

Runshaw College has long been recognised as one of the most successful colleges in the country, renowned locally and nationally for our exceptional results, friendly and supportive culture and focus on putting the learner at the heart of all that we do. Our shared vision provides the focus for our work: to be a Great Place to Study, a Great Place to Work, and a Great Place for Partnerships. Please see the Strategic Plan on the college website, for full details of our vision and objectives.

https://www.runshaw.ac.uk/ (opens in new tab)

After this apprenticeship

Potential career progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Hayley James

james.h2@runshaw.ac.uk

The reference code for this apprenticeship is VAC1000293195.

Apply now

Closes in 8 days (Saturday 4 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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