Field Technician Apprentice

Summary

EMBRACE THE TECH REVOLUTION - Grow your potential as an Apprentice Field Technician and join us in connecting communities through our technology, earning £26,500 whilst doing it.

Annual wage

£26,500 a year

Minimum wage rates (opens in new tab)

A starting salary of £26,500, rising to £29,000 upon completion.

Training course

Telecoms field operative (level 2)

Hours

Our normal working hours would be an average of 37.5 per week. During the scheme, you’ll work as part of our teams on early or late shifts, in all weathers, between the hours of 8.00am to 8.00pm, including working 2 out of 3 Saturdays.

37 hours 30 minutes a week

Possible start date

Wednesday 16 April

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our Field Engineers (known internally as Field Technicians) are the qualified experts who dazzle our customers every day, by installing or fixing products in their homes and offering professional advice. They also provide services to small business customers including shops, offices and homeworkers.

Got a manual driver's licence? Perfect! You’ll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You’ll also help expand our business by encouraging referrals - earn a £50 bonus for every new customer.

As an Apprentice Field Technician, you’ll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services. By the end of the scheme, you will have learned how to master the ins and outs of installing and fixing our phone, TV and broadband products, including:

Running cables
Signal level adjustment
Making & changing connections
Configuring our advanced equipment
Educating customers on everything they need to know about Virgin Media O2 services

Where you’ll work

Unit 15

The Brunel Centre, Newton Road

Crawley

RH10 9TU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

APPRENTIFY LIMITED

Your training course

Telecoms field operative (level 2)

Equal to GCSE

Course contents

Carry out a risk assessment before starting work activities. Follow method statements.
Identify the structure and composition of telecom network cables.
Work from and interpret telecom network plans to identify plant or location.
Work on and in various connection points in the telecoms network.
Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
Select and use the appropriate equipment on a telecom network.
Install and test components of the telecom network.
Fault-find and problem-solve on the telecom network.
Maintaining safety standards whilst working towards the task objectives.
Use personal protective equipment in a safe and appropriate manner.
Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
Identify and take appropriate actions when working around other utilities services.
Working as an individual or as a member of a team to achieve defined goals.
Carry out a risk assessment before starting work activities. Follow method statements.
Identify the structure and composition of telecom network cables.
Work from and interpret telecom network plans to identify plant or location.
Work on and in various connection points in the telecoms network.
Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
Select and use the appropriate equipment on a telecom network.
Install and test components of the telecom network.
Fault-find and problem-solve on the telecom network.
Maintaining safety standards whilst working towards the task objectives.
Use personal protective equipment in a safe and appropriate manner.
Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
Identify and take appropriate actions when working around other utilities services.
Working as an individual or as a member of a team to achieve defined goals.

Your training plan

This apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. At the end of the programme, you’ll receive a nationally recognised Level 2 Telecoms Field Operative apprenticeship standard qualification, including Functional Skills in English and maths if required.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Customer care skills
Problem solving skills
Analytical skills
Physical fitness

Other requirements

You must have a full manual UK driving licence and feel at ease working at elevated heights. Your wellbeing is our priority, so living in close proximity to your designated areas is preferred to minimise travel. This role can be very hands-on so, you should be comfortable and able to handle practical work.

About this company

We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic broadband today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland.  When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 94% of our Future Careers workforce would recommend Virgin Media O2 as a great place to work!  We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:  • We’re brave. We all play a part in making things happen for our customers and each other. Learn from your setbacks and push yourself to be the best you can be.  • We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers.  • We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.  An apprenticeship with us will give you the opportunity to become skilled in your role, and it combines on the job learning and academic study. You’ll spend approximately 20% of your working hours completing learning with one of our training providers and at the end of the programme, you’ll receive a nationally recognised qualification! Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to make it big. We’ve got unmissable opportunities across all areas of our business, so there’s bound to be a role for you.   Join us on one of our Apprenticeships and let’s grow together!

Company benefits

We offer 25 days holiday, increasing to 28 days after 5 years and your birthday off. A flexible benefits package including matching up to 10% of your pension contributions, medical, and buying and selling holiday.

After this apprenticeship

This apprenticeship offers the chance to accumulate a diverse set of skills and gain the experience and knowledge needed to progress within our organisation.

Ask a question

The contact for this apprenticeship is: