Business Administration Apprenticeship

HEWITTS SOLICITORS

BISHOP AUCKLAND, DL14 7EL

Closes on Monday 3 March

Posted on 19 December 2024

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Contents

Summary

To provide general support and assistance to the accounts department as well as all employees of the firm and to undertake routine tasks to ensure the smooth running of the office.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

£6.40 an hour

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm, with 1 hour for lunch.

37 hours 30 minutes a week

Possible start date

Monday 10 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Ensuring file management is in accordance with Quality Procedures Manual, Legal Aid Agency contract, Conveyancing Quality Scheme and Lexcel requirements.
  • Data input into the firms system as well as any other third party system.
  • Dealing with banking/money as required.
  • Looking after clients’ ledgers in accordance with the SRA rules.
  • Reception duties and assisting reception staff as required.
    Liaising with clients in person and by telephone in a professional and friendly manner in keeping with the firm’s standards for client care.
  • Liaising with others by telephone.
  • Arranging mail despatch by post, hand, email or fax.
  • Accurate recording of the firm’s records in respect of archived files, Wills, Deeds and other like documents to include proper storage and retrieval of the same.
  • Photocopying, including numbering, colouring, binding of copies as required.
  • Ensure the confidentiality of all the firm’s and clients’ documentation and information.
  • Consumables ordering.
    Contributing to maintaining a safe and healthy working environment.
  • Preparing refreshments for Partners, fee earners, clients and visitors for internal meetings, seminars etc.
  • Contributing to maintaining and improving office policies and procedures.
  • Ensuring compliance with Equality and Diversity Policy.
  • Working in any branch office as may from time to time be required by the firm.
  • Any other duties which from time to time are required by the firm.

Where you’ll work

207 NEWGATE STREET

BISHOP AUCKLAND

DL14 7EL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Your training plan

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the
opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Creative

Other requirements

Employer suggested entry requirement Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either Maths or English

About this company

Civil litigation is a process for resolving disputes between individuals and organisations via negotiation or the courts. Commercial litigation involves the resolution of disputes in the corporate and commercial sectors.

https://hewitts.co.uk/ (opens in new tab)

After this apprenticeship

  • Possibility of a full-time position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

The reference code for this apprenticeship is VAC1000292949.

Apply now

Closes on Monday 3 March

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