Level 2 Facilities Operative Apprenticeship - Queensmead School – Find an apprenticeship

Summary

Queensmead School is a thriving secondary School located in the suburbs of London for students aged 11 - 18 years. We set high expectations for all students and this is demonstrated by the outcomes achieved.

Annual wage: £11,980.80 a year
Minimum wage rates (opens in new tab)
Training course: Facilities services operative (level 2)
Hours: Monday to Friday, 8:00 am to 4:00 pm with 48 minute break.
36 hours a week
Possible start date: Monday 20 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To assist with the buildings and grounds' reactive and planned maintenance tasks, involving plumbing, carpentry, light replacement, furniture construction, drainage, decorating, cleaning, etc.
To fully assist the Premises Manager in all and any aspect of site management, including access and security, general repairs and maintenance, as well as health and safety, as required from time to time
To liaise with Heads of Department, Leadership, contractors and other staff, as needed, letting them know approximate timings and any impact on their areas informing staff if work cannot be done and of any workarounds
To assist in the planning and running of key school events, such as Open Evenings
To patrol the site to check for hazards
Ordering goods for the school

Security and Site Management

To assist with the day-to-day security of the buildings and grounds including arming and disarming the intruder alarms, and locking all doors and windows at the end of the school day, as required.
To act as a key holder and be available as necessary in connection with emergencies arising from the school’s
intruder alarm system. This duty is shared by all Premises staff.
To assist with the maintenance of the school’s CCTV equipment and software ensuring effective operation at all times.
To provide general assistance including porterage, moving furniture and dealing with deliveries ensuring that the front entrance of the school is always clear and welcoming.
To participate in and assist with the school’s fire drills.

Maintenance

To undertake general maintenance duties as instructed by the Premises Manager.
To report any defects or damage to the premises to the Premises Manager and to take appropriate action where necessary.
To monitor contractor performance and report any concerns to the Premises Manager.

Health and Safety

To report any damage or vandalism to the Premises Manager.
To assist in the supervision of traffic control and car parking on site when required.
To be aware of the school’s responsibilities regarding current Health and Safety legislation.
To refer substantive risk assessment items to the Premises Manager.
Assist in promoting awareness of Health and Safety across the school including both staff and pupils.
Be aware of all legislation relating to fire safety Cleaning and

Hygiene

To assist with the supervision and monitoring of the day-to-day cleaning.
To assist with ensuring that all external litter bins are emptied regularly and that bin areas are kept clean and tidy.

Other Duties and Responsibilities

To drive the minibus as required.
To be aware of and comply with school policies and procedures, including all those relating to safeguarding, health and safety, security, confidentiality and data protection, reporting all concerns to the appropriate person.
To enhance own understanding of health and safety matters.
To participate in training, other learning activities and performance development as required.
To assist with emergencies that may occur outside normal working hours of the post.
Any other duties are at the discretion of the Premises Manager.
To provide an efficient postage service, to include the receipt, transporting and storage of goods that have been delivered to site and the movement of all furniture and equipment.
To assist contractors in the absence of the Premises Manager, with general queries as appropriate.
To ensure safeguarding practices are in place and followed.
To ensure the mini bus is fit for purpose and use by staff.

Where you’ll work

Queens Walk

South Ruislip

Middlesex

HA4 0LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LET ME PLAY LIMITED

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

Other GCSE or equivalent in English (grade Grade 4-9 or equivalent)
Other GCSE or equivalent in Maths (grade Grade 4-9 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About this company

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Company benefits

Eligible for an NUS card for discounts in shops and restaurants. Eligible for an apprenticeship oyster card, 30% off travel. Discount on Nandos, ASOS, Vue cinema and much more. Automatic rise in pay after 12 months.

After this apprenticeship

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Ask a question

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