Digital Product Manager Apprentice

Summary

Digital Product Manager Level 4 apprenticeship with DHL Supply Chain. You will be utilising the latest technologies, data & analytics to enhance UX and improve collection and interpretation of customer feedback, plus more.

Annual wage: £21,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital product manager (level 4)
Hours: 40 hours - may be shift work. Exact working days and hours TBC
40 hours a week
Possible start date: Thursday 4 September
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage.

Our Digital Product Managers drive the successful delivery of innovative and market-leading digital products that meet customer needs and drive business growth. Driving product strategy, defining product roadmaps, managing updates into the products, whilst ensuring alignment with DHL security policies. They use data and analytics to continually evaluate and drive continuous improvements across the products managed. Collaborate closely with central IT, business units, and other shared services to deliver innovative and customer-focused solutions, with a key focus on UX, Data and Analytics, and AI.

Working within the wider Digital & Technology Team, you will work with a passionate team focusing on the below and many more.

Customer Focus: Utilising the latest technologies, data & analytics to enhance UX and improve collection and interpretation of customer feedback. Champion a customer-centric approach by understanding customer needs, conducting user research, and incorporating customer feedback into product decision-making
Product Development: Collaborate with business units and cross-functional teams to develop and launch new digital products or enhance existing ones
Continuous Improvement: Proactively drive and contribute to the continuous improvement and standardisation agenda and seek to support positive financial performance outcomes post deployment of key updates and/or new products into the UKI Portfolio
Stakeholder Relationships: Ensure key stakeholder relationships are positive, continually improving and supporting the successful delivery of digital products and related solutions managed in the UKI Digital Platforms team
Data Governance and Security: Maintaining up-to-date knowledge of regulations and best practises to ensure compliance with data privacy regulations, data security standards and best practices
Documentation & Support: Documenting all related processes and functions used in the products by DHL as part of the provided product or wider solution

Where you’ll work

251 Midsummer Boulevard

Milton Keynes

Bucks

MK9 1EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Digital product manager (level 4)

Equal to higher national certificate (HNC)

Course contents

Diagnose problems by breaking problems down systematically into component parts and identify the relationships between those parts.
Reflect critically on results/data/insights to identify improvements.
Utilise iterative and sequential methodologies as appropriate to develop products.
Work within a multi-disciplinary team through two or more phases of the product delivery lifecycle.
Manage the operational running of a live product or service.
Identify, understand, and define problems, analyse and help to identify the appropriate solution using relevant methodologies, principles and approaches.
Support the development of artifacts for assessment.
Translate back log and roadmap, and show how it aligns to strategy.
Identify users, who they are, and what their needs are, based on evidence.
Define user stories, write stories and acceptance criteria.
Engage various stakeholders, utilise the vision, goals, KPI’s and objectives for the product or service.
Ensure methods and techniques for structured reviews are applied, for example but not limited to peer review, formal technical review, user research and testing.
Utilise planning and prioritisation techniques to organise and manage the product backlog to deliver value and benefits.
Produce reports, roadmaps, plans to report progress and support governance processes and stakeholder management at various levels within the organisation.
Use product management life cycle tools and techniques. Where appropriate automate mechanical tasks such as scheduling, resource balancing, and time recording.
Manage, mitigate and investigate product risks and ensuring product meets the need of its users.
Use data to inform decision making.
Diagnose problems by breaking problems down systematically into component parts and identify the relationships between those parts.
Reflect critically on results/data/insights to identify improvements.
Utilise iterative and sequential methodologies as appropriate to develop products.
Work within a multi-disciplinary team through two or more phases of the product delivery lifecycle.
Manage the operational running of a live product or service.
Identify, understand, and define problems, analyse and help to identify the appropriate solution using relevant methodologies, principles and approaches.
Support the development of artifacts for assessment.
Translate back log and roadmap, and show how it aligns to strategy.
Identify users, who they are, and what their needs are, based on evidence.
Define user stories, write stories and acceptance criteria.
Engage various stakeholders, utilise the vision, goals, KPI’s and objectives for the product or service.
Ensure methods and techniques for structured reviews are applied, for example but not limited to peer review, formal technical review, user research and testing.
Utilise planning and prioritisation techniques to organise and manage the product backlog to deliver value and benefits.
Produce reports, roadmaps, plans to report progress and support governance processes and stakeholder management at various levels within the organisation.
Use product management life cycle tools and techniques. Where appropriate automate mechanical tasks such as scheduling, resource balancing, and time recording.
Manage, mitigate and investigate product risks and ensuring product meets the need of its users.
Use data to inform decision making.

Your training plan

Our Digital Product Manager Level 4 Programme is all about developing the skills required to become a subject matter expert. From day one, you'll take on real responsibility with a supportive culture that helps you develop your skill set, whilst building on your stakeholder management skills.

On this 21 -month structured Programme with our partner QA Ltd they will complete the learning online and on-site learning at their dedicated DHL Supply Chain site

Requirements

Essential qualifications

GCSE in:

English (grade Grade C and above/4-9)
Maths (grade Grade C and above/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working

Other requirements

Digital & Technology Assessment Centre Day Date: 26th March 2025 in person in Birmingham

About this company

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow

https://careers.dhl.com/global/en/dsc-apprentices-uk (opens in new tab)

Company benefits

As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

After this apprenticeship

We want Apprentices to build their careers, with the option to complete a further Apprenticeship after completing the Digital Product Manager Level 4 Apprenticeships
Apprentices can contribute their ideas to influence the success of our business and be a part of an organisation that makes an impact on society as well as on the world of logistics. After your programme you will transition into the Alumni community to continue the growth of your career

Ask a question

The contact for this apprenticeship is:

QA LIMITED

emergingtalent@dhl.com

The reference code for this apprenticeship is VAC1000292864.

Apply now

Closes on Friday 21 February

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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