Customer Service Apprentice

Vantage Pharmacy

Sheffield, S12 2SS

Closes in 22 days (Monday 13 January)

Posted on 19 December 2024

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Summary

We are seeking to recruit a new member to join our pharmacy team in our innovative team as an apprentice medicine counter assistant. This is not a full pharmacy apprenticeship, you will primarily be working on the counter and be front of house.

Annual wage
£11,980.80 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday and working Saturdays on rota, you will get time off during week for working Saturday.

36 hours a week

Possible start date

Monday 20 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Over counter sales of non-prescription medication
  • Health & Safety Responsibility
  • Responding to emails
  • Delivering good customer service
  • Answering the telephone
  • Stock Rotation
  • Working within a team environment

Where you’ll work

2 Ridgeway Road

Sheffield

S12 2SS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Assistant Level 2 Apprenticeship Standard qualification
  • Functional Skills in English and maths if required
  • End-Point Assessment (EPA)
  • In-house training

Requirements

Desirable qualifications

GCSE in:

  • English/Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Please check travel times to/from the vacancy, if travelling by public transport always check timetables before applying.

About this company

We are situated at Manor Top on the Sheffield outer ring road next to Poundland. Let me introduce you to our staff. We have 3 pharmacists who are always available to give you professional advice on healthcare and your medicines in our private consultation area.

https://vantagepharmacysheffield.co.uk/ (opens in new tab)

After this apprenticeship

  • A possible permanent position within the organisation for the right candidate
  • Potential to progress onto a dispensing course

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

The reference code for this apprenticeship is VAC1000292839.

Apply now

Closes in 22 days (Monday 13 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply following the link and upload a copy of your latest Resume/CV along with your date of birth, postcode, and contact details.