Customer Service Apprentice

Summary

A fantastic opportunity has arisen for a Customer Service Apprentice, primarily based at the Compass House Medical Centres in Brixham. This is a perfect chance for anyone looking to start a rewarding career in the NHS. In this role, you could be the first face patients see when they walk in - so a friendly personality and positive attitude are key!

Annual wage

£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Salary scheme starting at £6.75ph with the potential for increase linked to personal development, NHS pension and 28 days annual leave.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 7.45am - 6.15pm

37 hours 30 minutes a week

Possible start date

Monday 27 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Primary Duties include:

Greeting patients, booking them in to clinics
Answering the telephone, booking appointments
Taking accurate messages where appropriate
Registering new patients and temporary patients – checking identity
Working closely with and supporting Doctors (GPs), Nurses, Midwives, Health Visitors / Nursery Nurse, Phlebotomists, Healthcare Assistants, Counsellors, Visiting Consultants
Maintaining electronic appointment systems.

Additional Duties may include:

Maintaining website information
Helping to draft patient newsletters
Liaising with hospitals, social services and other agencies
Maintaining electronic medical records, scanning letters and medical documents and use of an electronic document management system
Using MS Office software WORD and EXCEL / Networked computers
Using the EMIS web medical records system
Using emails and Internet / NHS.Net
Maintaining the highest standards of confidentiality and information governance
Typing confidential referral letters and reports
Use of office equipment: computers, phones, printers, photocopiers, laminator
Assisting with health promotion campaigns e.g. Flu vaccination, Cervical screening, Childhood immunisation programme, Chlamydia screening etc

As part of your apprenticeship, you will be responsible for both reception and admin tasks, gaining invaluable experience in a fast-paced, patient-focused environment.

You will be supported by an expert and friendly team at Compass House Medical Centres, and will also attend weekly taught sessions at South Devon College as part of your Customer Service Apprenticeship.

With ongoing progression opportunities, continuous professional development, and a great work culture, this is the ideal time to join the NHS and begin building a fulfilling career that can make a real difference.

Where you’ll work

Compass House Medical Centres

King Street

Brixham

Devon

TQ5 9TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will be supported by an expert and friendly team at Compass House Medical Centres, and will also attend weekly taught sessions at South Devon College as part of your Customer Service Practitioner Level 2 Apprenticeship
Over the 18-month Apprenticeship you will receive all the help and support available to achieve your apprenticeship and have the skills to help you further a career with the NHS

More training information

Training in all in house systems such as Klinik and Emis
Completion of referrals to other agencies and awareness of procedures involved with this
Customer Service Skills
Mandatory training modules such as GDPR, Safeguarding, Consent etc

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative
Time management

Other requirements

You may be asked to work from one of three sites throughout the week.

About this company

Compass House Medical Centres is an CQC outstanding rates GP practice covering Brixham, Galmpton & Kingswear, with over 15,000 patients and 70 members of staff.

After this apprenticeship

Following successful completion of the apprenticeship, a permanent role could be offered in the practice
Several of our past apprentices have successfully transitioned into permanent positions, continuing to thrive and contribute to the surgery to this day. We have also had apprentices who showed an interest in the nursing side of the practice who have even moved on to join our nursing team, progressing their careers within the NHS

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Kirsty Sharp

kirsty.sharp2@nhs.net

01803855897

The reference code for this apprenticeship is VAC1000292829.

Apply now

Closes in 16 days (Thursday 9 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents