Business Administration Apprentice - Hire Administrator – Find an apprenticeship

Summary

We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm with 1 hour break
40 hours a week
Possible start date: Thursday 30 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Apprentice Hire Administrator role is responsible for various administration tasks within the Safety, Plant, Tool, Fleet and Specialist hire departments.

To process operator timesheets and third party repair jobs within the system and coordinate damage and loss charges.

Key Responsibilities:

Operators:

Maintain the operator matrix ensuring all information is provided, including the feedback following completion of week 8
Manage all operator timesheets ensuring they are provided as required
Process the charge and costing information in the systems in a timely manner

Equipment Recall:

Complete monthly equipment recalls letters and send to customers detailing equipment due inspection
Liaise with the customer for all exchanges required, raising relevant new hires and off hires in the system
Follow up all monthly recalls as per process
Provide internal departments with workshop equipment recall information and the Plant department with machine inspection recall information

Off Hires & Breakdowns:

Follow up on all third party repairs to obtain paperwork and costings, and process in the system selecting recharge as required
Manage the off-hire mailbox for all incoming requests
Process in the system, selecting collection as required and providing the logistics team with any specific collection requests
Confirm off hires in the system from information documented on the returns register, liaising with the operations team on all queries
Process off hire confirmations within the Glasgow depot for all equipment returned as detailed on the Glasgow returns register, raising depot transfers for equipment to be returned to Walsall for service/repair
Coordinate damage and loss notifications from workshop jobs confirmed in the system by technicians and fitters that are deemed rechargeable
Manage the SLA of date sent to date charged ensuring queries are responded to ASAP and charges are confirmed as per process
Process disposals in the system following receipt of forms signed off by management as per process
Process commercial vehicle damage notifications in the system, recharging allocated drivers
Liaise with regional contacts and Fleet Supervisor for high value charges

Where you’ll work

Wallows Lane

Walsall

WS1 4AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered direct via our own dedicated transport fleet or those of our partners.

http://www.barhale.co.uk (opens in new tab)

Company benefits

Life Assurance at 2 x national salary Private medical cover Company profit share scheme Career development and ongoing training Staff referral scheme 25 days annual leave with additional loyalty days

After this apprenticeship

On completion of apprenticeship, opportunity of a permanent position

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

01922688544

The reference code for this apprenticeship is VAC1000292809.

Apply now

Closes on Monday 27 January

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Business Administration Apprentice - Hire Administrator

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