Business Administrator Apprenticeship Level 3

Summary

This exciting business administrator apprenticeship will be delivered 1:1 in the workplace at Laser Light Skin Clinic, by a Chelmsford College experienced Work Based Tutor.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday between the hours of 9 - 5 but to be confirmed. There may be a requirement to work on evenings or weekends.
30 hours a week
Possible start date: Saturday 1 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greet clients warmly and ensure a welcoming atmosphere
Manage phone calls, emails, and appointment bookings using the clinic's scheduling system
Provide accurate information about the clinic's services, products, and promotions
Handle client check-ins and check-outs efficiently, including taking payments
Maintain a tidy and professional reception area at all times.
Customer Service
Assist clients with inquiries and ensure their needs are met promptly
Handle complaints or escalate issues to the clinic manager when necessary
Build positive relationships with clients to promote repeat business
Administrative Tasks
Organise and maintain client records in compliance with GDPR and data protection policies
Support with stock management and inventory for beauty products
Assist with promotional activities such as social media updates or event coordination
Learn and adhere to company policies, procedures, and health and safety regulations
Training and Development
Complete training modules provided as part of the apprenticeship program
Gain a working knowledge of beauty clinic services and products to better assist clients
Shadow experienced staff to understand clinic operations and develop professional skills

Where you’ll work

125 BECONTREE AVENUE

BECONTREE AVENUE

DAGENHAM

RM8 2UJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHELMSFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The training will take place in the workplace on a 1:1 basis by a Work-Based Tutor.

More training information

The training will be provided by Chelmsford College.

Requirements

Essential qualifications

GCSE in:

English or Functional Skills Level 2 equivalent (grade 4)
Maths or Functional Skills Level 2 equivalent (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental

About this company

Laser Light are a laser and skin clinic based in Dagenham. They sell products, treatments and provide great customer service. Their mission statement is, "Helping your skin feel and look its best".

https://laserlightskinclinic.co.uk/ (opens in new tab)

After this apprenticeship

There is a prospect of a permanent job role.

Ask a question

The contact for this apprenticeship is:

CHELMSFORD COLLEGE

Tara Whitaker

whitakert@chelmsford.ac.uk

01245 293173

The reference code for this apprenticeship is VAC1000292780.

Apply now

Closes in 24 days (Wednesday 15 January at 11:59pm)

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