Business Administration Apprenticeship Level 3 DE21

Summary

To be responsible for undertaking a wide range of reception service and administrative duties to support the delivery of an efficient and effective administration service within YMCA Stepping Stones.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 8am to 5.30pm, shifts to be confirmed
30 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties and responsibilities:

To provide efficient and welcoming reception service, assisting visitors as required
Carry out supervised administrative work, including word processing, filing, data input, photocopying etc.
To develop competence in using a variety of different IT packages
Processing payments as required
Undertake appropriate professional training and development
Work flexibly to ensure needs of the centre are met
Maintain a clean, tidy effective workspace at all times
Monitor and maintain the reception area and notice boards
Participate in internal meetings as required
Resolve any issues as quickly and professionally as possible
Promote a positive image to the local Community of YMCA Stepping Stones, YKidz and Key College
Answer incoming calls, transferring calls or dealing with the callers request appropriately

Where you’ll work

Derwent Stepping Stones, St. Marks Road

Derby

DE21 6AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Apprenticeship Level 3
Functional Skills where required

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Creative
Patience
Initiative
IT skills
Customer care skills

Other requirements

This role requires and enhanced DBS

About this company

Originally established in 1988, Derwent Stepping Stones began with a group of women who came together when they were unable to work due to a lack of affordable, local childcare. Since that day, community has remained at the heart of everything we do. We deeply care about and support the communities in which we work, providing high quality early education and local childcare to families, and opportunities and traineeships for young people wanting to develop a rewarding career in childcare.

After this apprenticeship

Business Administration in education or health sectors.

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