Business Administration Apprentice

Summary

Kickstart your career with us! Based primarily at Ropewalks Hotel in Liverpool, you’ll support departments with admin tasks and customer service, ensuring smooth operations and great guest experiences. Includes work across our other vibrant event venues. We’re looking for a motivated, communicative team player to join our dynamic hospitality group!

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mainly Monday to Friday between 8am to 6pm, but to include some evenings and weekends.
35 hours a week
Possible start date: Monday 10 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Office Administration

Answering phones and answering enquiries or directing to the relevant department
Interacting with clients either on the phone or in person
Taking phone messages and communicating them accurately
Monitoring email enquiries and sending replies
Assisting with restaurant bookings, chasing and collating pre-orders and providing these to the food and beverage team
Assisting with the filing of invoices and delivery notes
Contacting customers pre-arrival by email and phone to upsell our products and provide customer service
Assisting reception on the front desk, checking reservations in and out and providing basic customer service
Assisting reservations with the inputting and editing of reservations
Preparing meeting rooms by setting up chairs and getting refreshments
Taking minutes at the weekly management meeting and sending them out promptly
Taking minutes as required for ad hoc meetings
Researching rates and products of competitors for analysis by the management team
Preparing documents by printing, copying, and binding
Managing all printed materials and keeping records of stock levels and highlighting low stock levels
Archiving and storing marketing materials – posters, banner, flyer and menus etc.
Conduct weekly counts of disposables and make top up orders
Ordering office stationery and other supplies
Assisting with price checks for food and beverage procurement
Collecting and inputting company data
Keeping computer databases up to date
Providing office support to all departments
Collecting and sorting post
Assisting with minor technical support
Being ready for any other administrative or customer service tasks that are required

Where you’ll work

Ropewalks Hotel

42 Seel Street

Liverpool

L1 4BE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE CITY OF LIVERPOOL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will work towards the Level 3 Business Administrator standard with The City of Liverpool College on a blended training model, including some workshop sessions at the College and work-based learning.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental
Patience

About this company

We are a dynamic and vibrant hotel and restaurant group in Liverpool. We have Ropewalks Hotel, a 127 bedroom hotel with lively restaurant Mason’s. At the same venue we also have our cafe bar “Gin or Juice”, with two of our other City Centre outlets just behind - The Clubhouse, an event space for up to 150 dining, and Dicey Reilly’s our Irish bar with a fantastic pub menu. Within the collection we also have smaller hotels on Stanley Street and Sefton Park. This role will be based mainly at Ropewalks Hotel, but will include time working across the group and sites at times.

After this apprenticeship

Successful completion of this apprenticeship may lead to a full-time position with Sefton Hospitality Group (RWH Management Ltd.)

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