Receptionist/ Administrative Apprentice Level 3

Summary

Trueform is a pioneering technology and manufacturing company. We develop and harness leading technology and advanced manufacturing techniques to create innovative, market leading products and infrastructure for public spaces.

Annual wage

£27,352 a year

Minimum wage rates (opens in new tab)

Up to £27,352 per year

Training course

Business administrator (level 3)

Hours

Monday - Friday, shifts TBC.

40 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

About the Role To provide an efficient and professional reception for Trueform Engineering Ltd and to provide vital administrative support to the Social Value Coordinator.

Responsibilities & Duties

Your main responsibilities and duties will include:

Call Handling / Meet and Greet Visitors:
Answer all incoming telephone calls and direct to the appropriate person promptly and in a professional manner.
Ensure that all messages are passed on to the appropriate person efficiently.
Meet and greet visitors, offering them refreshments and directing them to the right person.
Manage the visitor’s induction and ensure that all visitors are issued with a pass.
Ensure that the reception area is kept tidy at all time.
Meetings:
Organizing and arranging lunches/refreshments for meetings as and when required.
Maintaining supplies for meeting rooms ensuring that they are stocked daily with all required supplies.
Handling Incoming / Outgoing Post:
Pass incoming post unopened for distribution.
Prepare all outgoing post for collection on a daily basis by Royal Mail.
Admin Support Providing administrative support to the Social Value Coordinator:
Schedule meetings related to Social Value initiatives and projects.
Provide logistical support to help facilitate employee volunteering days.
Update the social value data spreadsheet with guidance from the Social Value Coordinator.
Send organisation-wide Social Value emails detailing current and future projects.
Record updates to key data in relation to Social Value activities with guidance from the Social Value Coordinator.
Liaise with line managers to complete actions from the Social Value agenda with support from the Social Value Coordinator.
With guidance from the Social Value Coordinator develop presentations for Quarterly Social Value meetings.
Travel:
Co-ordinate approved travel arrangements on behalf of Trueform employees as and when required.

Where you’ll work

Trueform Engineering Ltd, Unit 2-4, Trading Estate, Pasadena Close

Hayes

UB3 3NQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

• Work towards gaining a full Qualification.

• Employment Rights and Responsibilities.

• Skills, Knowledge, and Behaviours.

• Standard and End Point Assessment.

Other training will be provided by the employer as required to enable the fulfilment of the job role.

More training information

Business administrator L3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Organisation skills
Communication skills
IT skills
Administrative skills
Team working

About this company

Trueform is a pioneering technology & manufacturing company that provides leading products, manufacturing, and specialist engineering solutions for all modes of passenger transport.

After this apprenticeship

Could lead to a permeant position on successful completion of apprenticeship.

Ask a question

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