Sales Office Administration Apprentice

Summary

An Internal sales and Customer Service apprentice is required to join our company. We are looking for someone to join our dynamic sales team at our newly renovated head office in Hull. The role is varied and will incorporate all aspects of internal sales and office tasks that will help you build the skills you need for the future.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8:30am - 5:00pm
37 hours 30 minutes a week
Possible start date: Monday 20 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include:

Answer inbound telephone calls / dealing with customer enquiries.
Transfer calls to other team members/departments after taking basic caller information.
Prepare and send quotations to customers.
Customers submit requests for quotes via both email and telephone.
Convert quotes into sales orders, and liaise directly with the Hull Warehouse Team, to ensure that the order is picked, packed, and delivered to the customer in a timely manner.
Prepare the shipping labels / despatch documents for orders and filing paperwork.
Raise the sales invoice on the ERP system and send this invoice to the customer via email upon completion of order.
ERP system including sales related tasks such as setting up new customer accounts, updating existing accounts, inputting customer pricing, checking delivery dates, checking and adjusting stock, processing purchase orders.
Provide office support to all internal colleagues and external colleagues such as Marketing and Service i.e., assisting with marketing activity on LinkedIn and other social media platforms by writing and creating content when needed.

Where you’ll work

LINK 63

LIVERPOOL STREET

HULL

HU3 4XS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grade A - C / 7 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

Other requirements

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this company

Becker UK Ltd Becker UK Ltd are a wholly owned subsidiary of Becker GmbH and are the only distributor of all Becker vacuum pumps & compressors including Side Channel Blowers, Vane, Claw, Screw and Radial blowers. The UK head office is based in Hull, East Yorkshire where we carry extensive stocks across the manufacturing range of new pumps, accessories, spare parts and service kits. We offer a fully equipped service and repair centre and offer an in-house bespoke centralised system development team.

http://www.becker-international.com (opens in new tab)

After this apprenticeship

With potential to progress into a technical sales role in a niche area of the vacuum pump industry.

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

The reference code for this apprenticeship is VAC1000292668.

Apply now

Closes in 14 days (Sunday 5 January at 11:59pm)

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