IT Apprentice (Addcom IT Limited)

Summary

The role is an opportunity for someone with a keen interest in IT and possibly some 1st line experience to join an MSP with an already established team of IT experts. The role will require a good telephone and email manner and an aptitude to learn and develop your IT knowledge and skills.

Annual wage: £17,500 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday: 09:00 - 17:30.
37 hours 30 minutes a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Server and device maintenance.
Answering the phone to customers.
Logging tickets with the helpdesk ticketing system.
First line triage and resolution of customer issues.
Establish and meet service level agreements with end users.
Monitor and test network performance and provide network performance statistics and reports.
Commuting to customer sites as required.
Research into new IT processes and systems.

Where you’ll work

47 Badshot Lea Road

Badshot Lea

Farnham

GU9 9LE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:

CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician

Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software

Requirements

Essential qualifications

GCSE or equivalent in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
A keen interest in IT
Good time keeping

About this company

Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support. Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as: Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.

After this apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Raymond Duke

Raymond.Duke@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000292655.

Apply now

Closes on Monday 27 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents