Business Administration Apprentice

Summary

An exciting opportunity has arisen for an Apprentice Receptionist to join our busy high street law firm. Based at our office in Bishop Auckland, the successful candidate will provide an efficient reception service to our clients in addition to general administrative support.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

33 days holiday (including bank holidays) Company pension Employee discount

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5:30pm, with 1 hour for lunch.

37 hours 30 minutes a week

Possible start date

Monday 27 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greeting visitors
Dealing with petty cash and weekly banking
Organising the post, including franking, recorded deliveries and courier service
Typing letters
Answering the telephone and taking messages
Photocopying
Checking client ID
Making refreshments
Managing and booking meeting rooms and making appointments
Ordering stationery

After month 3 your role will be expanded to include secretary duties such as setting up files and speaking to clients. Touch typing and arranging appointments for solicitors.

This will become 50% of your role as an apprentice.

It will be your responsibility to complete and hand work in to your college tutor on time and to a high standard.

You will be allocated time during your working week to complete college work and tasks.

Where you’ll work

5-7 COCKTON HILL ROAD

BISHOP AUCKLAND

DL14 6EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 qualification
You will be assigned a tutor who will visit you in the workplace. You will not need to come in to Bishop Auckland College on a weekly basis, only for the initial assessment and module tests as part of the apprenticeship
Full training provided by the employer

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4 / A*-C)
Maths (grade 9-4 / A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

At CW Booth & Co we have been providing a range of legal services for clients in County Durham and beyond since 1982. We have a dedicated team of solicitors who will deal with your case in a professional, efficient and friendly manner. A free initial interview is offered at which we will be pleased to discuss costs and, where appropriate, the availability of legal aid. In certain circumstances, a home visit may be arranged. Whether you are buying or selling a house, wanting to make a will or needing assistance in a family, criminal or probate matter, we will assist you throughout the process, keeping you fully and clearly informed at all times.

https://www.cwbooth.co.uk/ (opens in new tab)

Company benefits

33 days holiday (including bank holidays) Company pension Employee discount

After this apprenticeship

Progression within the company

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC1000292623.

Apply now

Closes in 14 days (Sunday 5 January at 11:59pm)

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