Customer Services Apprenticeship
BSP MOTOR VEHICLES LTD
Derby, DE22 3PG
Closes in 27 days (Monday 20 January at 11:59pm)
Posted on 18 December 2024
Contents
Summary
As a Customer Service apprentice at BSP Motor Vehicles you will be responsible for assisting with customer needs and completing administrative duties while working towards a level 2 qualification.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9:30am - 5:30pm (30-minute break).
37 hours 30 minutes a week
- Possible start date
-
Monday 27 January
- Duration
-
1 year
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
At BSP Motor Vehicles LTD your duties will include and not be limited to:
- Invoicing
- Customer enquires
- General administrative duties
- Data entry
- Dealing with phone calls and customers
- Printing and filing
- Marketing and advertising
- Microsoft Office and Excel use
- Dealing with post
Where you’ll work
Unit 2 2A
Arundel Street
Derby
DE22 3PG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Services apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Minimum of 20% off the job training
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths & English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Initiative
- Non judgemental
- Patience
About this company
BSP Motor Vehicles Ltd is a Prime Dealer in Derby for Used Audi, BMW, Mercedes, Porsche, Mini Cooper, land Rover and Volkswagen Cars. We can assist our customers to choose the best cars and convenient finance options. We are associated with Autotrader to ensure we are providing well inspected vehicles.
After this apprenticeship
Possible employment with the company.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Ryan Whitehouse
ryan.whitehouse@novatraining.co.uk
The reference code for this apprenticeship is VAC1000292619.
Apply now
Closes in 27 days (Monday 20 January at 11:59pm)
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