IT Systems Support Analyst Apprentice (Boxxe)

Summary

We are looking to recruit someone who is early in their IT career and is wanting to train to become an IT System Support Analyst. The role requires someone who is a hardworking, organised individual with flexibility and a willingness to learn.

Annual wage: £21,255 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday 9 am - 5 pm.
37 hours 30 minutes a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Becoming a valued part of the Security Services team
Learning how to provide technical support
Helping the existing staff, to deliver IT support services to clients, including the setup, configuration and delivery of end-user devices
Managing the helpdesk system, ensuring all calls and tickets are handled within appropriate timescales
Working on resolving the first-line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third-line support staff where necessary
You will receive ongoing training and accreditation, enabling you to build on your knowledge and experience. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised, giving you the best possible start in your professional career within the IT sector

Where you’ll work

East Moor House, Green Park Business Centre

Goose Lane, Sutton-On-The-Forest

York

YO61 1ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal, and professional standards
Support the information systems needs for your business

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A*-C/9-4 or equivalent)
maths (grade A*-C/9-4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Problem solving skills
Logical
Keen to learn new technologies
Understanding of IT systems
Good work ethic
Strong customer service skills
Adapt to new tasks

Other requirements

What we offer you: • The opportunity to network with new and emerging technologies and services, whilst engaging with some of the largest UK corporate and public sector customers. • You will be part of a team where sustainability is at the heart of what we do. • You will become a Force for Good as you use your 11.5 CSR days to the benefit of our local community. • A fun, safe working environment based on trust, collaboration, and respect with work from anywhere policy so you can work from where you are at your best • A great challenge in an inclusive and supportive team environment, where every idea is respected and matters. • An overall benefits package full of the things that matter, including an enhanced maternity and paternity policy, Private Medical Insurance, Perkbox, an Employee Assistance Programme available to you and your household and on-going training so you can accelerate your career with Boxxe.

About this company

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do, and our people are the difference that make the difference. At Boxxe, we understand, we collaborate, we simplify, we care, and we deliver; together we are making tech human.

After this apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Sean Hove

Sean.Hove@estio.co.uk

01133500333

The reference code for this apprenticeship is VAC1000292592.

Apply now

Closes on Monday 27 January

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