Tele-sales / Business Admin development Apprentice

Summary

A great opportunity has arisen due to the expansion of the sales division, and we are currently looking for a vibrant Tele-sales/Business Admin development apprentice to join the business. The role includes making outbound calls to potential clients, data entry and diary management.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

Uncapped Commission

Training course

Business administrator (level 3)

Hours

Monday - Friday, between 9.00am and 5.00pm.

35 hours a week

Possible start date

Monday 24 February

Duration

1 year

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are currently looking for vibrant apprentices to join our team.

If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!

The Carrington Blake Group is a business consultancy who specialises in providing an integrated range of services. Whilst the company started as recruitment firm, it experienced immediate success and rapidly found itself ranked among the best in their prospective fields. This success enabled the Group to expand, they now offer an increased range of services which can satisfy the most demanding of business needs.

You will be making outbound calls to companies to sell our services. These services include commercial insurance, payroll, business planning and marketing services.

You will be the first point of contact on our client’s journey and will be required to accurately take as much relevant client information to secure the sale.

You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team.

The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well organised whilst remaining calm under pressure is essential.

This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is a developing role.

Admin duties include:

Making and receiving calls
Inputting and retrieving data
Organising your tasks and planning effectively
Building effective relationships internally and externally
General Admin duties including data entry/management, filing, copying, making and receiving calls, emails

You will be responsible for generating interest in either the reviewing of a client’s current services provided by us or generating new business. You will be required to complete a thorough Fact Find with the client with a consultative style approach.

Where you’ll work

2nd Floor, Jack Dash House

2 Lawn Cl,

London

E14 9YQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full training will be given leading to a recognised Business Administration Apprenticeship Standard Level 3 qualification
Full on-the-job training will be delivered
Off-the-job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*- C or 4-9)
Maths (grade A*- C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Motivated
Strong computer skills
Strong command of English
Strong influence
Ability to work independently
Excellent time management
Target driven
Seeking out opportunities
Resilience

Other requirements

This is a fantastic role opportunity within a very progressive company. For this role, you will need: • A consultative style approach with a confident and friendly telephone manner. • Excellent work ethic, ambition, and desire to succeed. • A good sense of humour - we are a friendly team and work hard to create a positive office culture and environment. • Brilliant Time Keeping. • Willing to Learn and Take Training Seriously to Succeed and Achieve.

About this company

The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers. Our offering to businesses includes: Accountancy and Financial Management IT Support and Cloud Computing Recruitment Business Start up Payroll services Marketing Web Design and Development Corporate Insurances Employee Benefits Scheme Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.

http://carringtonblake.com/AboutUs.html (opens in new tab)

After this apprenticeship

Full position will be available after the completion of the apprenticeship
Career progression - fantastic agents are recognised!

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000292556.

Apply now

Closes on Thursday 20 February

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents