Business Administrator Apprentice

Summary

This is a fantastic opportunity for a hardworking, outgoing and reliable apprentice to join our central team located in Shoeburyness, as a business administrator. We are heating specialists, providing emergency assistance to homes throughout the UK. You will support all areas of the business, whilst working towards a Level 3 Business qualification.

Annual wage

£13,228.80 a year

Minimum wage rates (opens in new tab)

Salary could increase to £16,000.00 depending on age and prior experience.

Training course

Business administrator (level 3)

Hours

Monday to Friday - flexible between the hours of 9.00am and 6.00pm - 1 hour lunch.

39 hours 45 minutes a week

Possible start date

Monday 20 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with us as a Business Administration Apprentice, you will play a key role by contributing to helping maintain high standards for our clients and help grow the business. We strive to provide our clients with the highest standard of customer service, and you will be our "ambassador" delivering friendly and approachable experience, whilst working closely with our customers and colleagues.

This is an exciting opportunity for an enthusiastic, dynamic and engaging individual to join our team. Use your personality, ambition and drive to develop a rewarding career with us.

Full training will be given, whilst working towards a Level 3 Business admin qualification.

The role will include various administration duties with the aim of developing and having more responsibility during your apprenticeship. The role will include some of the following areas:

General administrative duties including typing correspondence by e-mail and letter
To undertake filing, record keeping, photocopying and distribution of relevant documents
Support to other members of the team as and when required
Using Microsoft Packages, in particular, Word and Excel
To deal courteously and efficiently with all visitors
Answering the telephone in a professional manner and dealing with enquiries
Inputting data onto internal systems with a high level of accuracy
Dealing with requests for information
Ensuring that the policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you’ll work

UNIT 6

CROUCHMANS COURT

POYNTERS LANE

SHOEBURYNESS

SS3 9TS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills, maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE or equivalent in:

maths & English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Please check you are able to travel to the location on a daily basis. We are located a 10 minute walk from Shoeburyness Train Station in Southend-on-Sea. This position could close early if the right applicant is found so apply early.

About this company

Home Heat UK have been operating nationwide for many years, ensuring quality work and complete customer satisfaction. Home Heat UK is the number one company to call when you need emergency assistance or emergency repairs to your Central Heating system or boiler. Home Heat UK have been operating nationwide for many years and have built a strong reputation for professional and dependable Central Heating services, with contractors working alongside us all across the UK.

https://www.homeheat.uk/ (opens in new tab)

After this apprenticeship

A real opportunity for progression to a permanent position for the right applicant

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000292534.

Apply now

Closes in 14 days (Friday 10 January at 11:59pm)

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