IT Technician Apprentice

Summary

The successful candidate will be required, with assistance; to deliver exceptional customer service as part of a highly regarded Network Support Team to ensure a seamless IT service is delivered to the entire school community. The apprenticeship will run for a fixed term of 18 months with opportunity for progression following successful completion.

Annual wage

£23,476 a year

Minimum wage rates (opens in new tab)

BET Support Staff Scale, Grade 1A (£23,476 pa)

Training course

Information communications technician (level 3)

Hours

Full Time. Shifts to be confirmed. 37 hours per week. 52 weeks per year + 23 days holiday.

37 hours a week

Possible start date

Saturday 1 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide support to staff and students throughout the working day.
Respond to any requests from staff and students.
Work with the ICT Technician to support repairs of both staff and student devices.
Work with all staff and students to resolve issues as efficiently and effectively as possible including printer issues, data projectors, student passwords.
Assist with the installation and application of software licenses.
Carry out regular health checks on hardware and software.
Undertake regular in-house training to become certified to carry out repairs on all devices.
Ensure effective safeguarding procedures are in place and continually monitored.
Attend departmental meetings and other meetings as required.
Take part in any necessary training and accreditation.
Take part in performance management reviews.
To establish and maintain good relationships with all Students, parents/carers, colleagues and other professionals.
Assist with the operation of the school’s information and communication networks, undertaking appropriate repairs as necessary.
Advise on and assist with the effective development of the school’s information and communications networks.
Assist your line manager and the senior leadership team with hardware and software matters within the school including any ICT developments, relevant bids and suppliers.
Assist administrative staff with hardware and software operations as required by your line manager including SIMS and Google Suite.
Ensure that staff and students have a satisfactory, robust, reliable and secure ICT environment, including checking the functioning of all networking connections and active components, back-up
schemes for the curriculum and administration ICT environments.
Carry out checks including adjusting monitor settings if required and cleaning monitors and keyboards.
Install and configure hardware and software including new releases, carry out testing and train staff.
Monitor the performance of hardware, software and the network, identifying problems and resolving them, and advising your line manager of issues and potential improvements.
Provide live run scheduling and monitoring as required, including integrity checking for archive/back-up data including data export for networks and other regular housekeeping and maintenance procedures.
Assist with the safe receipt and storage of hardware, software and consumables including any necessary unpacking and installation.
Maintain accurate and up to date records of all ICT hardware and software on site including, for example, laptops and digital projectors.
Diagnose and report faults to maintenance contractor including liaising with the contractor in the fixing of faults.
Check and re-fit toner and cartridges and carry out periodic printer/ photocopier maintenance such as head cleaning and alignment. Liaise with photocopier provider for support as necessary.
Control stock, including liaising with suppliers, maintaining records, and monitoring stock levels.
Maintain a log of work undertaken, problems, changes and resolutions.
Work in conjunction with the Network Manager.
Monitor and manage the use of the internet within the school, including the management of e-mail accounts.
Support the network by adding new members of the school community and the archiving of user materials from school leavers (both staff and students) before removal of their user accounts.
Ensure all staff receive a security badge and remove leavers from the system.
Maintain user, public and shared folders and desktops.
Support the delivery of INSET programmes for staff and assemblies as required.

Where you’ll work

65A Broadwater Road

Worthing

BN14 8AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The apprenticeship will be fully remote, with full support given on site. This will be for 18 months, with opportunity for progression following successful completion.

Requirements

Essential qualifications

GCSE in:

English (grade 5/C)
Maths (grade 5/C)

Desirable qualifications

GCSE in:

IT/Computing (grade 5/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

Our vision is that the highest expectations, an ethos of ‘enjoy, respect, achieve’, unparalleled opportunity and highly effective teaching combine to develop students who are ‘game-changers’. As a multi-academy trust (MAT) of non-fee paying schools, we provide innovative, high-quality education for children aged four to 18. We work together with shared values and vision to ensure consistency and excellence for all our students.

https://www.bohuntworthing.com/ (opens in new tab)

Company benefits

LGPS; Employee Assistance Scheme; Cycle to Work scheme; Discounts at high street retailers and other places

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There may be opportunity for progression to IT Assistant within the school, following successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BOHUNT EDUCATION TRUST

Karen Calder

kcalder@bohuntworthing.com

01903 601361

The reference code for this apprenticeship is VAC1000292533.

Apply now

Closes on Friday 24 January

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After signing in, you’ll apply for this apprenticeship on the company's website.

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