I.T / Digital Support Apprenticeship - A&P Falmouth – Find an apprenticeship

Summary

The IT Support Apprentice is responsible for triaging and dealing with all incoming IT Support Helpdesk tickets, including diagnosing computer/laptop problems, application support for the business’ core systems, installing software, and performing upgrades on computer equipment and programs. They will also take part in network projects.

Annual wage

£15,990 a year

Minimum wage rates (opens in new tab)

Wage will increase each year.

Training course

Digital support technician (level 3)

Hours

Monday to Friday, from 07:45 to 15:45. Possibility of weekend work.

37 hours 30 minutes a week

Possible start date

Monday 15 September

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The working week will consist of setting uip computer equipment, scheduling maintenance and assisting employees in the use of programs.

Below is a list of bullet points:

Resolving technical problems through the ticketing system
Troubleshooting faults on core network infrastructure
Building and configuring new hardware to agreed specifications
Installing and updating business approved software packages
Supporting end-users with setting up and configuring equipment in person or over the phone
Creating and maintaining support documentation as required
Communicate with end-users on maintenance schedules
Minimise operational downtime
Maintain IT Asset Registers for Hardware and Applications used in the business
Assisting the IT Support Team as and when required
Ad-hoc additional duties as required by the business

Where you’ll work

The Docks

Falmouth

TR11 4NR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

The training will consist of 4 days within the workplace and 1 day per week at Cornwall College, St Austell Campus.

Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

Requirements

Desirable qualifications

GCSE or equivalent in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

The apprenticeship will involve working outdoors with the dockyard. Please feel free to send your CV and cover letter to A&P Falmouth Training and Development Officer David Mayle at the following email address: david.mayle@ap-group.co.uk

About this company

A&P Falmouth is part of the A&P Group, we are a Ship repair facility operating 3 dry docks as well as Port Operations and Marine Designs. With a proud history of quality driven Engineering Excellence spanning six decades from three strategic locations in the UK, A&P remain committed to our workforce and being a partner of choice to all of our customers.

http://www.ap-group.co.uk (opens in new tab)

Company benefits

Pension Scheme Cycle to Work Scheme (subject to eligibility) Extra Curricular Activities

After this apprenticeship

On successful completion of the apprenticeship,the candidate,all being well can expect full time employment and a career with A&P. With diligence and initiative there is the possiblity of progressing into a supervisary role and then on to management.

Ask a question

The contact for this apprenticeship is:

A & P FALMOUTH LIMITED

David Mayle

david.mayle@ap-group.co.uk

07821842356

The reference code for this apprenticeship is VAC1000292502.

Apply now

Closes on Monday 10 March

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

All applications will be reviewed and filtered. Successful candidates will be invited in for interview.

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I.T / Digital Support Apprenticeship - A&P Falmouth

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