Apprentice Office/Business Administrator

Summary

We are seeking a motivated and enthusiastic individual to join our team as an Office/Business Administration Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic, family-run office environment, providing essential support to our administrative and management staff.

Annual wage: £12,979.20 to £23,200.32 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Thursday 8.30am- 5.00pm Friday 8.30am- 2.00pm
39 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Hourly Rate of Pay: Dependent on age and experience.

Key Responsibilities:

Office Support: Assist in providing general office support, including customer and employee
assistance
File Management: Help maintain well-organized files for various projects
Customer Communication: Support in communicating with customers/tenants and answering queries
Data Monitoring: Assist in monitoring and amending customer KPI spreadsheets and communicate key aspects directly to customers
Phone Management: Answer phones and connect calls to the relevant member of staff
Purchasing Support: Help raise purchase orders for materials/services with suppliers and subcontractors using Sage 50 Accounts (training provided)
Client Relationship: Aid in building and maintaining relationships with clients
Email Management: Monitor shared inbox and deal with emails as required
Document Preparation: Assist in preparing documents by printing and copying

Where you’ll work

Bamber House Coleridge Road

Blackpool

Lancashire

UK

FY1 3RP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BLACKPOOL AND THE FYLDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

STANDARD & LEVEL

The successful candidate will work towards completing the Level 3 Business Administration Standard from the Institute for Apprenticeships & Technical Education.

Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities. Personalised programme Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals.

Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.

Off-the-job training Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’.

This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job. Stacks of support Assessment mostly takes place in the workplace.

When you start, you will be allocated a skills coach, who will visit you.

Requirements

Desirable qualifications

Other in:

Basic Maths (grade n/a)
Standard English (grade n/a)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills

Other requirements

Things to consider: Once you have successfully completed the program you will be submitted for your End Point Assessment. The EPA is an assessment of all the knowledge, skills, and behaviours you have learned throughout your apprenticeship, it confirms you are ready and competent in the career path you have chosen. These assessments have been designed and developed by employers in the industry to reflect the daily work of the business. Please note that as part of your application, you are required to provide a copy of your CV and complete the college based online initial assessments in English and Maths.

About this company

Established in Lancashire for more than 20 years, we operate throughout the North West of England. With many years’ experience working on building projects in the residential and commercial sectors, we aim to deliver the highest standard of craftsmanship to agreed budgets and timescales. Our reputation is built on strong family business foundations and commitment to quality, coupled with knowledge and experience.

After this apprenticeship

Benefits:

Training: Full training provided, including the use of Sage 50 Accounts
Qualification: Support in achieving a relevant qualification in Business Administration
Career Development: Opportunities for career development and progression within the company
Work Environment: Friendly and supportive work environment

Ask a question

The contact for this apprenticeship is:

BLACKPOOL AND THE FYLDE COLLEGE

The reference code for this apprenticeship is VAC1000292476.

Apply now

Closes in 8 days (Sunday 5 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

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