Customer Service Apprentice

Summary

We have an exciting opportunity for a Customer Service Apprentice to join our friendly dental practice. In this role, you will be the first point of contact for patients, providing exceptional reception support and customer care. This is a fantastic chance to develop your customer service skills and start your career in a professional environment.

Annual wage: £12,896 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.15am - 5.00pm (breaks to be confirmed).
38 hours 45 minutes a week
Possible start date: Monday 13 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role of a Customer Service Apprentice is to provide exceptional support at the reception and ensure the smooth running of the dental practice.

This includes but is not limited to:

Greeting patients in a polite, professional, and courteous manner.
Managing appointment bookings and patient records on the computer system.
Handling telephone enquiries and providing excellent customer service.
Supporting the dental team by ensuring patients feel welcome and informed.
Maintaining a clean and organised reception area.
Processing payments and handling administrative tasks efficiently.

You will be earning while learning during your apprenticeship. The dental practice will provide you with practical knowledge and experience to excel in customer service, while the training provider (Performance Through People) will deliver the theoretical aspects of the course.

Where you’ll work

26 BRIDGE STREET

WALSALL

WS1 1HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship
Functional skills may be required for maths and English

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Non judgemental
Patience

Other requirements

Candidates will need to pass a DBS check to start the role.

About this company

A private/NHS Walsall dentist where you will walk in and walk out smiling. If your dental fear is holding you back from getting the dental treatment you need, we are experienced in treating nervous patients and have various forms of sedation to help where needed. Dr Allsopp alone has been practicing for more than 25 years and completed thousands of dental implant and orthodontic cases. Other doctors at our practice like Dr Mandeep Soorae also bring several years of expertise to our team. Dr Soorae and Dr Allsopp have both trained extensively with the globally renowned Straumann company to learn the very best dental implant techniques. The practice has been awarded the status of Straumann Gold+ Providers and we are Invisalign Diamond Apex Providers.

http://www.allsoppdentalwalsall.co.uk (opens in new tab)

After this apprenticeship

Full time employment upon successful completion

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

PTP Training

ptprecruits@ptp-training.co.uk

01922 651100

The reference code for this apprenticeship is VAC1000292210.

Apply now

Closes in 21 days (Friday 10 January at 11:59pm)

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