Level 3 Business Administration Apprenticeship

Summary

Join our busy team and develop a wide range of skills in administration and customer service. This role offers a supportive environment for someone eager to learn and grow. If you have a drive to acquire new skills, this could be the perfect fit for you.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 9am to 5:30pm
37 hours 30 minutes a week
Possible start date: Thursday 6 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Manage a variety of administrative tasks in a fast-paced environment, ensuring efficiency and accuracy.
Perform data input tasks, ensuring all information is accurately recorded and maintained.
Scan and file documents systematically to ensure easy retrieval and organisation.
Create and bind contracts, ensuring all documents are complete and professionally presented.
Answer and manage phone calls, providing excellent customer service and directing inquiries appropriately.
Greet customers warmly, ensuring they feel welcome and attended to.
Schedule and manage appointments, coordinating with clients and team members to ensure smooth operations.
Collaborate with a busy admin team, contributing to a supportive and productive work environment.
Demonstrate strong multitasking abilities, effectively handling multiple tasks and priorities simultaneously.

Where you’ll work

Ellison Street

Jarrow

NE32 3JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail

About this company

Here at Silvergate, we pride ourselves on our expertise, knowledge and passion for our work. We strive daily to achieve the best results for our clients. Whether this is achieving your successful Mortgage Application, writing your Will or protecting your family home by completion of your Family Asset Protection Trust. You can rest assured that as a company, our greatest asset is not only our expert advice, passionate workforce or our homely office - our greatest asset is our client base. We are all very proud of the successes which we have achieved for you, our clients. Our number one priority always has been and always will be our clients. We care about expressing the importance of planning out your estate and your finances as you never know what the future holds. We can guide you in the right direction to protect your finances, your assets and your estate, with a free consultation with no obligation advice, catered around you. We proudly work with a diverse client base - young parents looking for the most cost effective Life Insurance and wanting to secure their children's future, older people looking to pay for their own funeral, to young families who have been declined a mortgage from their bank then leaving our office with an approved mortgage application - to everything further and in between. We offer straightforward advice and information on mortgages, estate planning, life protection, property investment plus so much more.

After this apprenticeship

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

apprenticeships@gateshead.gov.uk

0191 433 8727

The reference code for this apprenticeship is VAC1000291994.

Apply now

Closes in 17 days (Monday 6 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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