Kia Vehicle Parts and service Advisor Apprenticeship - Cambridge
EMG ANGLIA LIMITED
Cambridge, CB4 1SR
Closes on Friday 31 January
Posted on 16 December 2024
Contents
Summary
In partnership with Skillnet, Kia have developed a bespoke apprenticeship programme that focuses on education in electrification. Apprentices can obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
Occasional Saturdays to be confirmed.
40 hours a week
- Possible start date
-
Friday 28 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
An exciting opportunity that offers a varied workload.
The apprentice will develop skills in a number of areas, including:
- Safe storage of parts
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
- A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Where you’ll work
383 Milton Road
Cambridge
CB4 1SR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
- Level 3 Customer Service Specialist qualification
Apprentices will be working and will be trained within the dealership and a Skills Coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
Apprentices will also attend Kia's state-of-the-art Academy in Derby every 6-8 weeks to receive industry leading training in electrification utilising the makret leading facililities and learning resources provided by the Kia Apprenticeship Team.
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- No skills required
- Full training will be provided
About this company
EMG is an established dealer partner with Kia UK, and provides customers across East Anglia with a range of new and used cars from the manufacturer, as well as comprehensive aftersales care. Optimise the performance and secure the reliability of your Kia with regular maintenance; EMG’s Kia service centres are home to state-of-the-art equipment and a team of trained technicians, who will happily look after your Kia using only approved parts. We're proud to offer repairs, services and MOTs in Cambridge, Ely, King’s Lynn and Thetford.
After this apprenticeship
- A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.
- By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
Jose.faria@skillnet.org.uk
01923216165
The reference code for this apprenticeship is VAC1000291858.
Apply now
Closes on Friday 31 January
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